Transit Commission COVID-19 Service adjustments update
Bookings available now for eligible residents to receive the COVID-19 vaccine
March 1, 2021 – Bookings are now available for COVID-19 vaccinations for some Ottawa residents.
Residents who were born in or before 1941, or who are adult recipients of chronic home care, and who live in the following communities are eligible to receive their vaccine starting Friday, March 5:
• Emerald Woods
• Heatherington
• Ledbury
• Heron Gate
• Ridgemont
• Riverview
• Sawmill Creek
To confirm that you are eligible for vaccination, please visit Ottawa Public Health’s COVID-19 Vaccine Eligibility Screening https://secureforms.ottawapublichealth.ca/vaccines/COVID-19-Vaccine-Screening-Tool
If you are eligible, please call 613-691-5505 to book your appointment. Service providers can take your call between 7:30 am and 6 pm, Monday to Friday, and 8:30 am to 4 pm Saturday and Sunday. Service is available in multiple languages.
Walk-ins will not be accepted, so please call in advance to book your appointment.
We are asking residents who are not eligible for this week’s vaccine pop-up clinics not to call this booking phone line, as it is only for eligible residents. Please help us keep phone lines open for those who are eligible to receive a vaccine.
Pop-up clinics will be operating in these locations. Dates and times will be confirmed when you make your appointment.
• Albion Heatherington Community Centre, 1560 Heatherington Road
• Sawmill Creek Pool and Community Centre, 3380 D’Aoust Avenue
• Assunnah Muslims Association Community Centre, 1216 Hunt Club Road
Accommodations will be made for residents who need help with accessibility and all sites are accessible. If you are a Para Transpo user, you can book your ride to the pop-up clinic like you would normally do. If a transportation option is not available to you, you can request a ride to and from the clinic when you book your vaccine appointment.
If you were born in or before 1941 or are an adult recipient of chronic home care and do not live in these neighbourhoods, you are not eligible for a vaccine at these pop-up clinics. This is due to the limited supply of vaccines. Additional pop-up clinics in more neighbourhoods will be announced next week.
Community clinics are also expected to open later in March for all other Ottawa residents who were born in or before 1941, or who are recipients of chronic home care, pending vaccine delivery. Booking for these appointments will begin in mid-March. More information will be available in the coming weeks on how to book these appointments. Please do not call the booking phone line regarding these appointments at this time.
Background
Due to the current limited supply of vaccine, those who are at the highest risk are being vaccinated first. Rates of COVID-19 in the neighbourhoods where residents are at highest risk of the virus are on average five times higher than in the rest of Ottawa. In some cases, they are 16 times higher. Risks for hospitalization and death are also higher. Limiting hospitalizations will help the whole community and protect our health care system.
Pending vaccine availability, vaccinations will be rolled out in the coming weeks to more neighbourhoods where residents are at the greatest risk of COVID-19.
Residents of all ages who are not yet eligible for the vaccine are encouraged to follow announcements on the City of Ottawa and OPH websites and social media channels, and from your local news media to learn when they can receive their vaccine.
The Ontario government has identified adults aged 80 and older and adult recipients of chronic home care as priority groups to receive COVID-19 vaccinations during Phase 1 of the vaccine distribution plan. Please refer to Ontario’s vaccine distribution plan for details on other priority groups within Phase 1 of the plan. Caregivers, partners or roommates who were born after 1941 are not eligible at this time.
Visit ottawa.ca for more information on the City’s vaccination distribution plan.
March 1, 2021 – Bookings are now available for COVID-19 vaccinations for some Ottawa residents.
Residents who were born in or before 1941, or who are adult recipients of chronic home care, and who live in the following communities are eligible to receive their vaccine starting Friday, March 5:
• Emerald Woods
• Heatherington
• Ledbury
• Heron Gate
• Ridgemont
• Riverview
• Sawmill Creek
To confirm that you are eligible for vaccination, please visit Ottawa Public Health’s COVID-19 Vaccine Eligibility Screening https://secureforms.ottawapublichealth.ca/vaccines/COVID-19-Vaccine-Screening-Tool
If you are eligible, please call 613-691-5505 to book your appointment. Service providers can take your call between 7:30 am and 6 pm, Monday to Friday, and 8:30 am to 4 pm Saturday and Sunday. Service is available in multiple languages.
Walk-ins will not be accepted, so please call in advance to book your appointment.
We are asking residents who are not eligible for this week’s vaccine pop-up clinics not to call this booking phone line, as it is only for eligible residents. Please help us keep phone lines open for those who are eligible to receive a vaccine.
Pop-up clinics will be operating in these locations. Dates and times will be confirmed when you make your appointment.
• Albion Heatherington Community Centre, 1560 Heatherington Road
• Sawmill Creek Pool and Community Centre, 3380 D’Aoust Avenue
• Assunnah Muslims Association Community Centre, 1216 Hunt Club Road
Accommodations will be made for residents who need help with accessibility and all sites are accessible. If you are a Para Transpo user, you can book your ride to the pop-up clinic like you would normally do. If a transportation option is not available to you, you can request a ride to and from the clinic when you book your vaccine appointment.
If you were born in or before 1941 or are an adult recipient of chronic home care and do not live in these neighbourhoods, you are not eligible for a vaccine at these pop-up clinics. This is due to the limited supply of vaccines. Additional pop-up clinics in more neighbourhoods will be announced next week.
Community clinics are also expected to open later in March for all other Ottawa residents who were born in or before 1941, or who are recipients of chronic home care, pending vaccine delivery. Booking for these appointments will begin in mid-March. More information will be available in the coming weeks on how to book these appointments. Please do not call the booking phone line regarding these appointments at this time.
Background
Due to the current limited supply of vaccine, those who are at the highest risk are being vaccinated first. Rates of COVID-19 in the neighbourhoods where residents are at highest risk of the virus are on average five times higher than in the rest of Ottawa. In some cases, they are 16 times higher. Risks for hospitalization and death are also higher. Limiting hospitalizations will help the whole community and protect our health care system.
Pending vaccine availability, vaccinations will be rolled out in the coming weeks to more neighbourhoods where residents are at the greatest risk of COVID-19.
Residents of all ages who are not yet eligible for the vaccine are encouraged to follow announcements on the City of Ottawa and OPH websites and social media channels, and from your local news media to learn when they can receive their vaccine.
The Ontario government has identified adults aged 80 and older and adult recipients of chronic home care as priority groups to receive COVID-19 vaccinations during Phase 1 of the vaccine distribution plan. Please refer to Ontario’s vaccine distribution plan for details on other priority groups within Phase 1 of the plan. Caregivers, partners or roommates who were born after 1941 are not eligible at this time.
Visit ottawa.ca for more information on the City’s vaccination distribution plan.
New provincial direction for the roll-out of the COVID-19 vaccine
The provincial government recently increased the number of people who could receive a vaccine in Phase 1 of its three-phase COVID-19 vaccine distribution plan. Specifically, Ontario residents born in the year 1941 or earlier will be eligible for vaccination in March, subject to vaccine availability. Adult recipients of chronic home care are also eligible as part of Phase 1, among others.
What this means for Ottawa residents born in the year 1941 or earlier and adult recipients of chronic home care
Unfortunately, there are not enough vaccines available to vaccinate all the residents in Ottawa that belong to these groups at this time. Ottawa Public Health has done an extensive review to determine who is most at risk to COVID-19 so that vaccines can be prioritized in these areas.
As a result, pop-up vaccination clinics are being set up in neighbourhoods where the risk is highest.
Which neighbourhoods are getting the vaccine?
The first neighbourhoods to be eligible for the vaccine are:
• Emerald Woods
• Heatherington
• Ledbury
• Heron Gate
• Ridgemont
• Riverview
• Sawmill Creek
Please refer to the attached maps if you are uncertain if you live in these areas. An eligibility tool is also available
https://secureforms.ottawapublichealth.ca/vaccines/COVID-19-Vaccine-Screening-Tool.
Only residents who were born in or before 1941 or who are recipients of adult chronic home care and who live in these neighbourhoods will be able to book an appointment.
How to book and where to book an appointment?
If you meet these requirements and live in one of these neighbourhoods, you must book your appointment in advance. Walk-ins cannot be accepted.
To confirm that you are eligible for vaccination, please see the eligibility lookup.
Call 613-691-5505 to book your appointment. This number can serve residents in multiple languages.
The COVID-19 pop-up clinics are as follows:
Friday, March 5; Saturday March 6; Sunday March 7
Albion Heatherington Recreation Centre
1560 Heatherington Road
Monday, March 8; Wednesday March 10; Saturday, March 13
Assunnah Muslims Association
1216 Hunt Club Road
Tuesday, March 9; Friday, March 12
Sawmill Creek Community Centre
3380 D’Aoust Avenue
You will need an OHIP card or proof of age and proof of address to get your vaccination. If you do not have an OHIP card, proof of age and address could be identification like a driver’s license or passport, and a bill with your postal code on it, like a hydro bill. You will also need to complete the COVID-19 Vaccine Screening and Consent Form.
Accommodations will be made for residents who need help with accessibility and all sites are accessible.
Transportation to pop-up clinics
Residents who are eligible for vaccination are encouraged to make a transportation plan in advance of their appointment. This could include asking a family member or caregiver to provide you with a ride to your designated pop-up clinic. It could also include booking a ride with Para Transpo if you use this service. If a transportation option is not available to you, you can request a ride to and from the clinic when you book your appointment. City partners will be able to assist with transportation for those who cannot make their own transportation plan.
How was the decision made to vaccinate in these neighbourhoods?
Rates of COVID-19 are on average five times higher than in the rest of Ottawa in neighbourhoods that have been identified for pop-up clinics. In some cases, they are 16 times higher. Risks for hospitalization and death are also higher. If we limit hospitalizations in these communities, it will not only benefit the residents who live there, it will help all residents by making sure our health systems aren’t overwhelmed.
Vaccinations for Indigenous residents
Vaccinations are being provided by the Wabano Centre to First Nations, Inuit and Métis community members 55 years of age and older at the St-Laurent Recreation Complex at 525 Côté St. Appointments can be booked by calling Ottawa Public Health at 613-691-5505.
The Akausivik Family Medical Centre is vaccinating Inuit residents 55 years of age and older. Call Akausivik Inuit Family Health Team at 613-740-0999 to book an appointment at 24 Selkirk St Suite 300. Proof of Indigenous status and age will be required to receive a vaccination.
Frontline staff from Indigenous community agencies delivering any type of health service can book an appointment to get vaccinated by calling either Akausivik or OPH to book an appointment at one of these two clinic options.
Only residents who meet the criteria will be vaccinated
Under the province’s direction, caregivers, partners or roommates of people who were born after 1941, of those receiving chronic home care, or of Indigenous individuals who do not meet any of the above criteria are not eligible at this time.
Next steps
Vaccinations will be rolled out to more neighbourhoods where the risk of COVID-19 is highest in the coming weeks. More information on these clinics will be shared next week. Community clinics will open for all Ottawa residents who were born in or before 1941 or who are adult recipients of chronic home care when there are enough vaccines in Ottawa. This is expected to take place in late March. If there is enough vaccine supply, community clinics could open sooner.
How to get information on vaccine distribution
Announcements from the City of Ottawa and Ottawa Public Health on the next steps for vaccine distribution will take place on Mondays.
Residents of all ages who are not yet eligible for the vaccine are encouraged to follow announcements on the City of Ottawa and Ottawa Public Health websites and social media channels, and from your local news media to learn when they can receive their vaccine.
You can connect with the City of Ottawa on social media through Facebook, Twitter and Instagram. You can also follow Ottawa Public Health on Facebook, Twitter and Instagram.
Who else is receiving the vaccine?
Ontario’s Ministry of Health has identified priority health care workers as eligible for vaccination, including hospital employees, staff who work or study in hospitals and health care personnel. Staff, residents and caregivers in long-term care and retirement homes and Indigenous older adults are also eligible. Vaccination of these groups is occurring simultaneously through multiple delivery agents, including mobile vaccination teams, The Ottawa Hospital Clinic, the Wabano Centre for Aboriginal Health and the Akausivik Inuit Family Health Team.
Please refer to Ontario’s vaccine distribution plan for additional details on eligible groups within Phase 1 of the plan.
https://www.ontario.ca/page/ontarios-vaccine-distribution-implementation-plan
Visit ottawa.ca for more information on the City’s vaccination distribution plan. For information on the COVID-19 vaccine, including information on its safety, please visit ottawapublichealth.ca.
The provincial government recently increased the number of people who could receive a vaccine in Phase 1 of its three-phase COVID-19 vaccine distribution plan. Specifically, Ontario residents born in the year 1941 or earlier will be eligible for vaccination in March, subject to vaccine availability. Adult recipients of chronic home care are also eligible as part of Phase 1, among others.
What this means for Ottawa residents born in the year 1941 or earlier and adult recipients of chronic home care
Unfortunately, there are not enough vaccines available to vaccinate all the residents in Ottawa that belong to these groups at this time. Ottawa Public Health has done an extensive review to determine who is most at risk to COVID-19 so that vaccines can be prioritized in these areas.
As a result, pop-up vaccination clinics are being set up in neighbourhoods where the risk is highest.
Which neighbourhoods are getting the vaccine?
The first neighbourhoods to be eligible for the vaccine are:
• Emerald Woods
• Heatherington
• Ledbury
• Heron Gate
• Ridgemont
• Riverview
• Sawmill Creek
Please refer to the attached maps if you are uncertain if you live in these areas. An eligibility tool is also available
https://secureforms.ottawapublichealth.ca/vaccines/COVID-19-Vaccine-Screening-Tool.
Only residents who were born in or before 1941 or who are recipients of adult chronic home care and who live in these neighbourhoods will be able to book an appointment.
How to book and where to book an appointment?
If you meet these requirements and live in one of these neighbourhoods, you must book your appointment in advance. Walk-ins cannot be accepted.
To confirm that you are eligible for vaccination, please see the eligibility lookup.
Call 613-691-5505 to book your appointment. This number can serve residents in multiple languages.
The COVID-19 pop-up clinics are as follows:
Friday, March 5; Saturday March 6; Sunday March 7
Albion Heatherington Recreation Centre
1560 Heatherington Road
Monday, March 8; Wednesday March 10; Saturday, March 13
Assunnah Muslims Association
1216 Hunt Club Road
Tuesday, March 9; Friday, March 12
Sawmill Creek Community Centre
3380 D’Aoust Avenue
You will need an OHIP card or proof of age and proof of address to get your vaccination. If you do not have an OHIP card, proof of age and address could be identification like a driver’s license or passport, and a bill with your postal code on it, like a hydro bill. You will also need to complete the COVID-19 Vaccine Screening and Consent Form.
Accommodations will be made for residents who need help with accessibility and all sites are accessible.
Transportation to pop-up clinics
Residents who are eligible for vaccination are encouraged to make a transportation plan in advance of their appointment. This could include asking a family member or caregiver to provide you with a ride to your designated pop-up clinic. It could also include booking a ride with Para Transpo if you use this service. If a transportation option is not available to you, you can request a ride to and from the clinic when you book your appointment. City partners will be able to assist with transportation for those who cannot make their own transportation plan.
How was the decision made to vaccinate in these neighbourhoods?
Rates of COVID-19 are on average five times higher than in the rest of Ottawa in neighbourhoods that have been identified for pop-up clinics. In some cases, they are 16 times higher. Risks for hospitalization and death are also higher. If we limit hospitalizations in these communities, it will not only benefit the residents who live there, it will help all residents by making sure our health systems aren’t overwhelmed.
Vaccinations for Indigenous residents
Vaccinations are being provided by the Wabano Centre to First Nations, Inuit and Métis community members 55 years of age and older at the St-Laurent Recreation Complex at 525 Côté St. Appointments can be booked by calling Ottawa Public Health at 613-691-5505.
The Akausivik Family Medical Centre is vaccinating Inuit residents 55 years of age and older. Call Akausivik Inuit Family Health Team at 613-740-0999 to book an appointment at 24 Selkirk St Suite 300. Proof of Indigenous status and age will be required to receive a vaccination.
Frontline staff from Indigenous community agencies delivering any type of health service can book an appointment to get vaccinated by calling either Akausivik or OPH to book an appointment at one of these two clinic options.
Only residents who meet the criteria will be vaccinated
Under the province’s direction, caregivers, partners or roommates of people who were born after 1941, of those receiving chronic home care, or of Indigenous individuals who do not meet any of the above criteria are not eligible at this time.
Next steps
Vaccinations will be rolled out to more neighbourhoods where the risk of COVID-19 is highest in the coming weeks. More information on these clinics will be shared next week. Community clinics will open for all Ottawa residents who were born in or before 1941 or who are adult recipients of chronic home care when there are enough vaccines in Ottawa. This is expected to take place in late March. If there is enough vaccine supply, community clinics could open sooner.
How to get information on vaccine distribution
Announcements from the City of Ottawa and Ottawa Public Health on the next steps for vaccine distribution will take place on Mondays.
Residents of all ages who are not yet eligible for the vaccine are encouraged to follow announcements on the City of Ottawa and Ottawa Public Health websites and social media channels, and from your local news media to learn when they can receive their vaccine.
You can connect with the City of Ottawa on social media through Facebook, Twitter and Instagram. You can also follow Ottawa Public Health on Facebook, Twitter and Instagram.
Who else is receiving the vaccine?
Ontario’s Ministry of Health has identified priority health care workers as eligible for vaccination, including hospital employees, staff who work or study in hospitals and health care personnel. Staff, residents and caregivers in long-term care and retirement homes and Indigenous older adults are also eligible. Vaccination of these groups is occurring simultaneously through multiple delivery agents, including mobile vaccination teams, The Ottawa Hospital Clinic, the Wabano Centre for Aboriginal Health and the Akausivik Inuit Family Health Team.
Please refer to Ontario’s vaccine distribution plan for additional details on eligible groups within Phase 1 of the plan.
https://www.ontario.ca/page/ontarios-vaccine-distribution-implementation-plan
Visit ottawa.ca for more information on the City’s vaccination distribution plan. For information on the COVID-19 vaccine, including information on its safety, please visit ottawapublichealth.ca.
Halloween Guidance
Earlier this morning, the Province of Ontario announced its recommendations and public health advice on how to stay safer this Halloween.
The Province advised that:
“Given the high transmission of COVID-19 in the modified Stage 2 public health unit regions of Ottawa, Peel, Toronto and York Region, traditional door-to-door trick or treating is not recommended and people should consider alternative ways to celebrate. This can include, but is not limited to:
To have a safer and happy Halloween, Ontarians should follow some simple steps:
You can find additional guidance on the Province’s Halloween Briefing.
This guidance mirrors OPH’s recent guidance to be HALLOWISE:
Earlier this morning, the Province of Ontario announced its recommendations and public health advice on how to stay safer this Halloween.
The Province advised that:
“Given the high transmission of COVID-19 in the modified Stage 2 public health unit regions of Ottawa, Peel, Toronto and York Region, traditional door-to-door trick or treating is not recommended and people should consider alternative ways to celebrate. This can include, but is not limited to:
- Encouraging kids to dress up and participate in virtual activities and parties;
- Organizing a Halloween candy hunt with people living in their own household;
- Carving pumpkins;
- Having a movie night or sharing scary stories; and,
- Decorating front lawns.
To have a safer and happy Halloween, Ontarians should follow some simple steps:
- Avoid gatherings with people outside of your household;
- Stay home if you are feeling ill, even if you have mild symptoms, or if you are at higher risk for serious illness from COVID-19;
- If you live outside the modified Stage 2 public health unit regions and are going to go out to trick or treat:
- Only go out with members of your household;
- Only trick or treat outside;
- Both trick or treaters and people handing out candy should wear a face covering. A costume mask is not a substitute for a face covering and should not be worn over a face covering as it may make it difficult to breathe;
- Do not congregate or linger at doorsteps and remember to line up two metres apart if waiting. Avoid high-touch surfaces and objects;
- Whether collecting or handing out treats, wash your hands often and thoroughly, or use hand sanitizer; and
- Do not leave treats in a bucket or bowl for children to grab and consider using tongs or other similar tools to hand out treats.”
You can find additional guidance on the Province’s Halloween Briefing.
This guidance mirrors OPH’s recent guidance to be HALLOWISE:
- H: Haunt your mind by sharing scary stories with friends on Facetime or Zoom.
- A: Adapt your celebration by trick or treating inside with the people you live with or with your chosen social support person(s) if you live alone. Think an Easter Egg hunt but Halloween themed.
- L: Limit your in-person celebration to those you live with or your chosen social support person(s) if you live alone.
- L: Launch a virtual competition with your neighbors for the best outdoor Halloween decorations.
- O: Organize a virtual costume party with your friends.
- W: Watch scary or fun movies with the people you live with or your chosen social support person(s) if you live alone.
- I: Inspire your costume around a mask… how can you create the most thematic 2020 costume?
- S: Show kindness by sharing photos, or connecting virtually, instead of hugs with your loved ones who are more at risk.
- E: Eat a fun and spooky meal you’ve made with those you live with or that chosen social support person(s) if you live alone.
Thanksgiving Greetings from OPH
At Ottawa Public Health, there are many things for which we are grateful. The amount of support received by OPH from our City colleagues, Ottawa residents and the community has been a bright spot in an otherwise challenging year. Unfortunately, holidays are going to look and feel different during the COVID-19 pandemic.
Data shows COVID-19 is spreading too fast in Ottawa because of everyday actions that bring too many of us in close contact with others without masks on. We are falling behind. Prevention is the only way that we can slow the crisis in the rest of our health system.
It is for this reason that I am recommending that residents who plan on celebrating Thanksgiving should stay local, keep gatherings to members of their household only, and connect with extended family and friends virtually instead of in person.
Although current provincial guidance allows for up to 10 people indoors and 25 outdoors, due to the extent of COVID-19 transmission in Ottawa, OPH recommends limiting gatherings as much as possible. In other words, limit gatherings to those who live in your household or those providing support services, such as a caregiver. If you live alone (single parent, student, etc.), one or two contacts outside your home can be important social supports to draw on.
OPH has published Guidance for Social Gatherings During COVID-19 on the OPH website to help support residents during the holiday and winter season. Included below are draft social media posts that you are welcome to use to help share this information with your constituents.
If we do not slow the transmission, it will lead to stricter lockdown, closure of businesses, public venues and even schools.
Please, if you have plans to gather with friends or acquaintances this weekend, I am asking you to reconsider. Please encourage your friends, family and those in your community to continue to think about how their actions can impact others within the community. Individual actions matter.
Wishing you a happy and safe Thanksgiving
_____________________________________
Before you go out and buy a turkey for Thanksgiving be sure to check @ottawahealth’s guidance for social gatherings during COVID-19. https://bit.ly/3js6kxH
Avant d’aller acheter une dinde pour l’Action de grâces, n’oubliez pas de consulter les directives de @ottawasante concernant les rencontres sociales durant la COVID-19. https://bit.ly/2SBNw3g
Help keep COVID-19 from spreading in our community. Celebrate Thanksgiving safely with tips and tricks from @ottawahealth: https://bit.ly/3js6kxH
Contribuez à freiner la propagation de la COVID-19 dans notre communauté. Célébrez l’Action de grâces en toute sécurité avec ces trucs et astuces de @ottawasante : https://bit.ly/2SBNw3g
Planning your Thanksgiving dinner? Consider celebrating with those outside of your household virtually this year. https://bit.ly/3js6kxH
Vous planifiez un dîner de l’Action de grâces? Envisagez de célébrer virtuellement cette année avec les personnes ne faisant pas partie de votre ménage. https://bit.ly/2SBNw3g
Holidays are going to look and feel different during the COVID-19 pandemic. @ottawahealth has tips and tricks for celebrating safely.
https://bit.ly/3js6kxH
Les fêtes se présenteront et se vivront différemment cette année en raison de la pandémie de COVID-19. @ottawasante a des trucs et des astuces pour vous aider à célébrer avec prudence.
https://bit.ly/2SBNw3g
At Ottawa Public Health, there are many things for which we are grateful. The amount of support received by OPH from our City colleagues, Ottawa residents and the community has been a bright spot in an otherwise challenging year. Unfortunately, holidays are going to look and feel different during the COVID-19 pandemic.
Data shows COVID-19 is spreading too fast in Ottawa because of everyday actions that bring too many of us in close contact with others without masks on. We are falling behind. Prevention is the only way that we can slow the crisis in the rest of our health system.
It is for this reason that I am recommending that residents who plan on celebrating Thanksgiving should stay local, keep gatherings to members of their household only, and connect with extended family and friends virtually instead of in person.
Although current provincial guidance allows for up to 10 people indoors and 25 outdoors, due to the extent of COVID-19 transmission in Ottawa, OPH recommends limiting gatherings as much as possible. In other words, limit gatherings to those who live in your household or those providing support services, such as a caregiver. If you live alone (single parent, student, etc.), one or two contacts outside your home can be important social supports to draw on.
OPH has published Guidance for Social Gatherings During COVID-19 on the OPH website to help support residents during the holiday and winter season. Included below are draft social media posts that you are welcome to use to help share this information with your constituents.
If we do not slow the transmission, it will lead to stricter lockdown, closure of businesses, public venues and even schools.
Please, if you have plans to gather with friends or acquaintances this weekend, I am asking you to reconsider. Please encourage your friends, family and those in your community to continue to think about how their actions can impact others within the community. Individual actions matter.
Wishing you a happy and safe Thanksgiving
_____________________________________
Before you go out and buy a turkey for Thanksgiving be sure to check @ottawahealth’s guidance for social gatherings during COVID-19. https://bit.ly/3js6kxH
Avant d’aller acheter une dinde pour l’Action de grâces, n’oubliez pas de consulter les directives de @ottawasante concernant les rencontres sociales durant la COVID-19. https://bit.ly/2SBNw3g
Help keep COVID-19 from spreading in our community. Celebrate Thanksgiving safely with tips and tricks from @ottawahealth: https://bit.ly/3js6kxH
Contribuez à freiner la propagation de la COVID-19 dans notre communauté. Célébrez l’Action de grâces en toute sécurité avec ces trucs et astuces de @ottawasante : https://bit.ly/2SBNw3g
Planning your Thanksgiving dinner? Consider celebrating with those outside of your household virtually this year. https://bit.ly/3js6kxH
Vous planifiez un dîner de l’Action de grâces? Envisagez de célébrer virtuellement cette année avec les personnes ne faisant pas partie de votre ménage. https://bit.ly/2SBNw3g
Holidays are going to look and feel different during the COVID-19 pandemic. @ottawahealth has tips and tricks for celebrating safely.
https://bit.ly/3js6kxH
Les fêtes se présenteront et se vivront différemment cette année en raison de la pandémie de COVID-19. @ottawasante a des trucs et des astuces pour vous aider à célébrer avec prudence.
https://bit.ly/2SBNw3g
September 29th, 2020
School Outbreak Notifications from OPH / Avis de SPO sur les éclosions dans les écoles
As children and youth returned to school, Ottawa Public Health (OPH) has provided updates to Councillors, Members of Parliament, and Members of Provincial Parliament whenever a COVID19 positive result confirmed in a school or when an outbreak occurs in a school in their constituency.
As the number of people confirmed with COVID-19 continues to climb daily, OPH will now be directing all elected officials to review the OPH daily dashboard to learn of the schools with new positive test results. OPH Health will continue to notify elected officials by individual email when a school in their constituency is in outbreak. The COVID-19 Outbreaks in Healthcare Institutions, Childcare, Summer Camps, and Educational Establishments is updated daily between 12:30pm and 1:00pm with the names of schools in Ottawa that have new and confirmed positive test results or that are in outbreak.
By clicking on the link provided, the viewer will be brought to a webpage where they can download the daily report. The report will open in Excel, providing the ability to search by location name (i.e. the name of the school) and facility type (i.e. school). Should you need assistance in navigating this dashboard, please contact Jessica Turner or Michael Benmergui, both cc’d here.
For further information, confirmed positive test results associated with schools can also be viewed daily on the Province’s COVID19 Cases in Schools and Child-Care Centres webpage.
_____________________________________________________________________________________
29 Septembre, 2020
Dans le cadre de la rentrée scolaire des enfants et des jeunes, Santé publique Ottawa (SPO) a fourni des mises à jour aux conseillers, aux députés provinciaux et fédéraux chaque fois qu’il y avait un test positif de COVID-19 confirmé ou une éclosion dans une école dans leur circonscription.
Comme le nombre de personnes confirmées avec la COVID-19 continue d'augmenter chaque jour, SPO va maintenant demander à tous les élus de consulter le tableau de bord quotidien de SPO pour connaître les écoles ayant de nouveaux résultats positifs. SPO continuera d’aviser par courriel chaque représentant élu lorsqu’une éclosion survient dans une école dans leur circonscription. La page Éclosions de la COVID-19 dans les établissements de soins de santé, les services de garde, les camps d’été et les établissements scolaires est mise à jour quotidiennement entre 12 h 30 et 13 h. Elle contient les noms des écoles d'Ottawa qui ont des résultats positifs nouveaux et confirmés ou qui sont en situation d’éclosion.
En cliquant sur le lien fourni, le visiteur sera dirigé vers une page Web où il pourra télécharger le rapport quotidien. Le rapport s’ouvrira dans Excel pour permettre de chercher par nom d’emplacement (p. ex., le nom de l’école) et par type d’installation (p. ex., école). Si vous avez besoin d’aide pour consulter le tableau de bord, veuillez communiquer avec Jessica Turner ou Michael Benmergui, tous deux copiés sur ce courriel.
Pour en savoir plus, les résultats de tests positifs confirmés associés aux écoles peuvent également être consultés quotidiennement sur le site de la province - Cas de COVID-19 dans les écoles et les services de garde d’enfants.
School Outbreak Notifications from OPH / Avis de SPO sur les éclosions dans les écoles
As children and youth returned to school, Ottawa Public Health (OPH) has provided updates to Councillors, Members of Parliament, and Members of Provincial Parliament whenever a COVID19 positive result confirmed in a school or when an outbreak occurs in a school in their constituency.
As the number of people confirmed with COVID-19 continues to climb daily, OPH will now be directing all elected officials to review the OPH daily dashboard to learn of the schools with new positive test results. OPH Health will continue to notify elected officials by individual email when a school in their constituency is in outbreak. The COVID-19 Outbreaks in Healthcare Institutions, Childcare, Summer Camps, and Educational Establishments is updated daily between 12:30pm and 1:00pm with the names of schools in Ottawa that have new and confirmed positive test results or that are in outbreak.
By clicking on the link provided, the viewer will be brought to a webpage where they can download the daily report. The report will open in Excel, providing the ability to search by location name (i.e. the name of the school) and facility type (i.e. school). Should you need assistance in navigating this dashboard, please contact Jessica Turner or Michael Benmergui, both cc’d here.
For further information, confirmed positive test results associated with schools can also be viewed daily on the Province’s COVID19 Cases in Schools and Child-Care Centres webpage.
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29 Septembre, 2020
Dans le cadre de la rentrée scolaire des enfants et des jeunes, Santé publique Ottawa (SPO) a fourni des mises à jour aux conseillers, aux députés provinciaux et fédéraux chaque fois qu’il y avait un test positif de COVID-19 confirmé ou une éclosion dans une école dans leur circonscription.
Comme le nombre de personnes confirmées avec la COVID-19 continue d'augmenter chaque jour, SPO va maintenant demander à tous les élus de consulter le tableau de bord quotidien de SPO pour connaître les écoles ayant de nouveaux résultats positifs. SPO continuera d’aviser par courriel chaque représentant élu lorsqu’une éclosion survient dans une école dans leur circonscription. La page Éclosions de la COVID-19 dans les établissements de soins de santé, les services de garde, les camps d’été et les établissements scolaires est mise à jour quotidiennement entre 12 h 30 et 13 h. Elle contient les noms des écoles d'Ottawa qui ont des résultats positifs nouveaux et confirmés ou qui sont en situation d’éclosion.
En cliquant sur le lien fourni, le visiteur sera dirigé vers une page Web où il pourra télécharger le rapport quotidien. Le rapport s’ouvrira dans Excel pour permettre de chercher par nom d’emplacement (p. ex., le nom de l’école) et par type d’installation (p. ex., école). Si vous avez besoin d’aide pour consulter le tableau de bord, veuillez communiquer avec Jessica Turner ou Michael Benmergui, tous deux copiés sur ce courriel.
Pour en savoir plus, les résultats de tests positifs confirmés associés aux écoles peuvent également être consultés quotidiennement sur le site de la province - Cas de COVID-19 dans les écoles et les services de garde d’enfants.
Mapping of Confirmed COVID-19 in Ottawa
https://www.ottawapublichealth.ca/en/reports-research-and-statistics/mapping-products.aspx
PUBLIC S E R V I C E A N N O U N C E M E N T / M E S S A G E D ’ I N T É R Ê T P U B L I C
Summary description: City extends expiry dates on swimming memberships
City extends expiry dates on swimming memberships
July 23, 2020 – The City will be extending current swimming membership expiry dates by 4.5 months.
The 4.5-month extension on the current swimming memberships covers the four months when operations were suspended due to the pandemic on March 16. Plus, it adds an extra two complimentary weeks to help members transition to the reopening.
Customers who pay for their membership by monthly installments on their credit cards will have payments resume on August 15. All monthly payments have been suspended since March 17. Customers who need to update their credit card information are asked to do so in-person at the pool facility, as credit card information cannot be updated online or over the phone.
The City resumed swimming services on July 6, with COVID-related measures in place. Now with the Province of Ontario moving Ottawa into stage 3 of its reopening framework, the City is planning to reopen its other services – including fitness activities – in the coming weeks. Information regarding the extension of other types of memberships – such as all-inclusive, one option, aquafitness and corporate – will be coming soon.
The COVID-related measures include reducing the number of swimmers at both the public and lane swims, hourly cleaning of areas and equipment, directional arrows for foot traffic, and physical-distancing decals. Masks can help decrease the risk of spreading the virus and are required when entering the facility or walking in the halls, but are not needed in the pool.
Members and customers can book a one-hour swimming session up to two days in advance online or by phoning the facility.
For up-to-date information, visit ottawa.ca/covid19 or call 3-1-1 (TTY: 613-580-9656). You can also connect with us through Facebook, Twitter and Instagram.
____________________________________________________________
MESSAGE D’INTÉRÊT PUBLIC / PUBLIC SERVICE ANNOUNCEMENT
Description sommaire : La Ville prolonge les dates d'expiration pour les abonnements au bain libre
La Ville prolonge les dates d'expiration pour les abonnements au bain libre
Le 23 juillet 2020 – La Ville prolongera de 4 1/2 mois la date d'expiration actuelle des abonnements au bain libre.
La prolongation de 4 1/2 mois des abonnements actuels au bain libre couvre les quatre mois où les opérations ont été suspendues en raison de la pandémie le 16 mars auxquels on a ajouté deux semaines pour aider les membres à faire la transition vers la réouverture.
Les paiements reprendront le 15 août pour les clients qui paient leur abonnement par versements mensuels sur leur carte de crédit. Tous les paiements mensuels sont suspendus depuis le 17 mars. On demande aux clients qui doivent mettre à jour leur information de carte de crédit de le faire en personne à la piscine, car elle ne peut pas être mise à jour en ligne ou par téléphone.
Ayant mis en place des mesures liées à la COVID, la Ville offre à nouveau ses services de natation depuis le 6 juillet. Maintenant que le gouvernement de l’Ontario fait passer Ottawa à la phase trois de son plan de déconfinement, la Ville prévoit relancer ses autres services, notamment les activités de conditionnement physique, dans les prochaines semaines. De l'information concernant la prolongation d'autres types d'abonnements, comme le tout inclus, l'abonnement à une seule activité, l'aquaforme ou l'abonnement pour entreprises, sera bientôt disponible.
Les mesures liées à la COVID comprennent la réduction du nombre de nageurs pour les bains libres et les longueurs, le nettoyage horaire des zones et de l'équipement, les flèches directionnelles pour faciliter la circulation et les autocollants de distanciation physique. Les masques peuvent aider à réduire le risque de propagation du virus et sont obligatoires lorsqu'on entre dans l'installation ou qu'on circule dans les corridors, mais ne sont pas nécessaires dans la piscine.
Les membres et les clients peuvent réserver une séance de natation d'une heure jusqu'à deux jours à l'avance en ligne ou en téléphonant à l'installation.
Pour obtenir des renseignements à jour, visitez le site ottawa.ca/fr/covid19 ou composez le 3-1-1 (ATS : 613-580-9656). Vous pouvez également communiquer avec nous sur Facebook, Twitter et Instagram.
https://www.ottawapublichealth.ca/en/reports-research-and-statistics/mapping-products.aspx
PUBLIC S E R V I C E A N N O U N C E M E N T / M E S S A G E D ’ I N T É R Ê T P U B L I C
Summary description: City extends expiry dates on swimming memberships
City extends expiry dates on swimming memberships
July 23, 2020 – The City will be extending current swimming membership expiry dates by 4.5 months.
The 4.5-month extension on the current swimming memberships covers the four months when operations were suspended due to the pandemic on March 16. Plus, it adds an extra two complimentary weeks to help members transition to the reopening.
Customers who pay for their membership by monthly installments on their credit cards will have payments resume on August 15. All monthly payments have been suspended since March 17. Customers who need to update their credit card information are asked to do so in-person at the pool facility, as credit card information cannot be updated online or over the phone.
The City resumed swimming services on July 6, with COVID-related measures in place. Now with the Province of Ontario moving Ottawa into stage 3 of its reopening framework, the City is planning to reopen its other services – including fitness activities – in the coming weeks. Information regarding the extension of other types of memberships – such as all-inclusive, one option, aquafitness and corporate – will be coming soon.
The COVID-related measures include reducing the number of swimmers at both the public and lane swims, hourly cleaning of areas and equipment, directional arrows for foot traffic, and physical-distancing decals. Masks can help decrease the risk of spreading the virus and are required when entering the facility or walking in the halls, but are not needed in the pool.
Members and customers can book a one-hour swimming session up to two days in advance online or by phoning the facility.
For up-to-date information, visit ottawa.ca/covid19 or call 3-1-1 (TTY: 613-580-9656). You can also connect with us through Facebook, Twitter and Instagram.
____________________________________________________________
MESSAGE D’INTÉRÊT PUBLIC / PUBLIC SERVICE ANNOUNCEMENT
Description sommaire : La Ville prolonge les dates d'expiration pour les abonnements au bain libre
La Ville prolonge les dates d'expiration pour les abonnements au bain libre
Le 23 juillet 2020 – La Ville prolongera de 4 1/2 mois la date d'expiration actuelle des abonnements au bain libre.
La prolongation de 4 1/2 mois des abonnements actuels au bain libre couvre les quatre mois où les opérations ont été suspendues en raison de la pandémie le 16 mars auxquels on a ajouté deux semaines pour aider les membres à faire la transition vers la réouverture.
Les paiements reprendront le 15 août pour les clients qui paient leur abonnement par versements mensuels sur leur carte de crédit. Tous les paiements mensuels sont suspendus depuis le 17 mars. On demande aux clients qui doivent mettre à jour leur information de carte de crédit de le faire en personne à la piscine, car elle ne peut pas être mise à jour en ligne ou par téléphone.
Ayant mis en place des mesures liées à la COVID, la Ville offre à nouveau ses services de natation depuis le 6 juillet. Maintenant que le gouvernement de l’Ontario fait passer Ottawa à la phase trois de son plan de déconfinement, la Ville prévoit relancer ses autres services, notamment les activités de conditionnement physique, dans les prochaines semaines. De l'information concernant la prolongation d'autres types d'abonnements, comme le tout inclus, l'abonnement à une seule activité, l'aquaforme ou l'abonnement pour entreprises, sera bientôt disponible.
Les mesures liées à la COVID comprennent la réduction du nombre de nageurs pour les bains libres et les longueurs, le nettoyage horaire des zones et de l'équipement, les flèches directionnelles pour faciliter la circulation et les autocollants de distanciation physique. Les masques peuvent aider à réduire le risque de propagation du virus et sont obligatoires lorsqu'on entre dans l'installation ou qu'on circule dans les corridors, mais ne sont pas nécessaires dans la piscine.
Les membres et les clients peuvent réserver une séance de natation d'une heure jusqu'à deux jours à l'avance en ligne ou en téléphonant à l'installation.
Pour obtenir des renseignements à jour, visitez le site ottawa.ca/fr/covid19 ou composez le 3-1-1 (ATS : 613-580-9656). Vous pouvez également communiquer avec nous sur Facebook, Twitter et Instagram.
Hi folks –
As we continue to deal with cases of COVID-19 in our city, I want you to know that I have asked for more options when it comes to testing.
Many people have written and called my office to discuss the current options and the issues they face in waiting to get tested.
I’m hearing that some people are not getting tested because the wait times can be hours or they fear spending long periods of time next to others who could be sick. There are also issues with waiting outside on hot and humid days.
I have started a conversation with Dr. Etches and Ottawa Public Health to request that they consider adding other testing centres to alleviate the lines, as well I’d like to see a drive thru option added that would allow people to wait in their vehicles.
I appreciate everything that Dr. Vera Etches and the team at Ottawa Public Health are doing and thank them for all their hard work.
As we continue to deal with cases of COVID-19 in our city, I want you to know that I have asked for more options when it comes to testing.
Many people have written and called my office to discuss the current options and the issues they face in waiting to get tested.
I’m hearing that some people are not getting tested because the wait times can be hours or they fear spending long periods of time next to others who could be sick. There are also issues with waiting outside on hot and humid days.
I have started a conversation with Dr. Etches and Ottawa Public Health to request that they consider adding other testing centres to alleviate the lines, as well I’d like to see a drive thru option added that would allow people to wait in their vehicles.
I appreciate everything that Dr. Vera Etches and the team at Ottawa Public Health are doing and thank them for all their hard work.
External Key Messages – City of Ottawa Reopening Plan
• Since the arrival of COVID-19 in March, residents have done an incredible job of following public health guidelines. Thanks to the hard work and sacrifices of our community, we have flattened the curve and slowed the spread of the virus.
• While we must remain vigilant, the City of Ottawa is now cautiously reopening and resuming some programs and services with safety being the top priority.
• The City’s plan is based on guidance from Ottawa Public Health and aligns with the Province of Ontario’s plan to gradually relax emergency orders.
• Public health, community support and economic recovery are all connected. Our phased reopening plan prioritizes programs and services that promote a safe and strategic expansion of Ottawa’s economy, with ongoing support for Ottawa’s vulnerable communities.
• Our reopening plan prioritizes public transit, recreation and childcare services to support residents returning to work and to provide relief during the warm summer months. Social services will reopen to support our most vulnerable. Counter services will resume by-appointment only.
• The safety of our residents and our employees is most important. All reopened services will follow public health guidelines.
City of Ottawa Immediate Emergency Response
• As part of the immediate response to COVID-19, the City closed public facilities, suspended non-essential services, activities and programs and declared a State of Emergency. These decisions were made at the advice of Ottawa Public Health and based on Provincial Orders.
• While some services geared down, we redeployed staff and resources to support our community’s critical needs. We expanded online and remote services to continue serving our residents while much of our administrative staff work from home.
• The City remains in a state of emergency so that we can react quickly, access critical resources and redeploy staff to priority areas.
Our Safety
As part of our reopening plan, we are implementing safety measures to protect the health and safety of residents and City employees.
• Residents have a major role to play in avoiding a second wave of positive cases.
• Everyone will have to remain vigilant and continue to follow public health guidelines:
• We will actively monitor the situation and adjust if required. To avoid a resurgence of COVID-19 cases, the City is prepared to implement more stringent public health measures and may adjust the reopening plan at any time.
Our Services
• COVID-19 may be present in the community for a long time, so reopening means adapting.
• City services will gradually reopen in a phased approach:
• On June 8, the Province of Ontario increased services permitted to reopen as part of their recovery plan. The City of Ottawa is currently reviewing several of the newly permitted services including:
• The City of Ottawa will continue to support Ottawa’s vulnerable populations to ensure help is available to those who need it.
• We will fuel Ottawa’s economic recovery by supporting activities that generate revenue for the City and local businesses while safeguarding the health of the community.
Our People
• Protecting the health of City employees is crucial to a smooth reopening. We will take every precaution to ensure the safety of all residents and City employees.
• To safeguard the health of residents and employees, the City will focus on retrofits and increased safety measures at facilities, personal protective equipment for employees where required and other preventative measures, such as cloth masks and workplace hygiene standards.
• The City will implement health screening protocols for clients and employees and facilities will be cleaned thoroughly and frequently.
• City employees who can work from home will continue to do so.
Our Finances
• COVID-19 has impacted the City’s finances. The unplanned emergency response costs coupled with the loss of revenue due to the closure or reduction of service has been significant. There will be impacts to our bottom line and forecasted deficit.
• The City has taken measures to cut or reduce spending and non-essential services wherever possible.
• The City has put in requests for financial support to the Government of Canada and the Province of Ontario. We require backstop funding to provide resources, stability and certainty of essential services to support our city’s economic recovery.
• There will be service and program impacts if we do not receive financial support from the federal and provincial governments.
•Staff are developing a full financial analysis, including options to reduce the forecasted deficit. A detailed financial report will be presented to City Council on June 24.
• Since the arrival of COVID-19 in March, residents have done an incredible job of following public health guidelines. Thanks to the hard work and sacrifices of our community, we have flattened the curve and slowed the spread of the virus.
• While we must remain vigilant, the City of Ottawa is now cautiously reopening and resuming some programs and services with safety being the top priority.
• The City’s plan is based on guidance from Ottawa Public Health and aligns with the Province of Ontario’s plan to gradually relax emergency orders.
• Public health, community support and economic recovery are all connected. Our phased reopening plan prioritizes programs and services that promote a safe and strategic expansion of Ottawa’s economy, with ongoing support for Ottawa’s vulnerable communities.
• Our reopening plan prioritizes public transit, recreation and childcare services to support residents returning to work and to provide relief during the warm summer months. Social services will reopen to support our most vulnerable. Counter services will resume by-appointment only.
• The safety of our residents and our employees is most important. All reopened services will follow public health guidelines.
- In-person services will look different. All facilities will include safety features such, as protective shields, physical distancing measures and sanitization amenities.
- Many City services will continue virtually.
City of Ottawa Immediate Emergency Response
• As part of the immediate response to COVID-19, the City closed public facilities, suspended non-essential services, activities and programs and declared a State of Emergency. These decisions were made at the advice of Ottawa Public Health and based on Provincial Orders.
• While some services geared down, we redeployed staff and resources to support our community’s critical needs. We expanded online and remote services to continue serving our residents while much of our administrative staff work from home.
• The City remains in a state of emergency so that we can react quickly, access critical resources and redeploy staff to priority areas.
Our Safety
As part of our reopening plan, we are implementing safety measures to protect the health and safety of residents and City employees.
• Residents have a major role to play in avoiding a second wave of positive cases.
• Everyone will have to remain vigilant and continue to follow public health guidelines:
- Stay at home when sick
- Practice physical distancing
- Wearing cloth masks when physical distancing is not possible
- Wash your hands often and avoid touching your face
• We will actively monitor the situation and adjust if required. To avoid a resurgence of COVID-19 cases, the City is prepared to implement more stringent public health measures and may adjust the reopening plan at any time.
Our Services
• COVID-19 may be present in the community for a long time, so reopening means adapting.
• City services will gradually reopen in a phased approach:
- Pre-Recovery Phase: Maintain and Adapt (March-June): Includes services that continued during the pandemic and resuming or reopening some services in an adapted way.
- Recovery Phase 1: Restart (July): includes services that will restart in July in accordance with Provincial directives.
- Recovery Phase 2: Augment (August): includes services that will be augmented in August in accordance with Provincial directives.
• On June 8, the Province of Ontario increased services permitted to reopen as part of their recovery plan. The City of Ottawa is currently reviewing several of the newly permitted services including:
- Indoor pools except wave pools
- Outdoor pools and wading pools
- Outdoor team practices on sports fields and courts
- Museums
- Art galleries
- Community centers for non-recreation services
• The City of Ottawa will continue to support Ottawa’s vulnerable populations to ensure help is available to those who need it.
• We will fuel Ottawa’s economic recovery by supporting activities that generate revenue for the City and local businesses while safeguarding the health of the community.
Our People
• Protecting the health of City employees is crucial to a smooth reopening. We will take every precaution to ensure the safety of all residents and City employees.
• To safeguard the health of residents and employees, the City will focus on retrofits and increased safety measures at facilities, personal protective equipment for employees where required and other preventative measures, such as cloth masks and workplace hygiene standards.
• The City will implement health screening protocols for clients and employees and facilities will be cleaned thoroughly and frequently.
• City employees who can work from home will continue to do so.
Our Finances
• COVID-19 has impacted the City’s finances. The unplanned emergency response costs coupled with the loss of revenue due to the closure or reduction of service has been significant. There will be impacts to our bottom line and forecasted deficit.
• The City has taken measures to cut or reduce spending and non-essential services wherever possible.
• The City has put in requests for financial support to the Government of Canada and the Province of Ontario. We require backstop funding to provide resources, stability and certainty of essential services to support our city’s economic recovery.
• There will be service and program impacts if we do not receive financial support from the federal and provincial governments.
•Staff are developing a full financial analysis, including options to reduce the forecasted deficit. A detailed financial report will be presented to City Council on June 24.
Messages clés externes - Plan de réouverture de la Ville d'Ottawa
Depuis l’éclosion de la COVID-19 en mars dernier, les résidents ont fait un travail extraordinaire pour respecter les directives de la santé publique. Tous leurs efforts et leurs sacrifices nous ont permis d’aplanir la courbe et de ralentir la propagation du virus et je les en remercie.
• Bien que nous devions demeurer vigilants, la Ville d’Ottawa amorce prudemment sa réouverture et la reprise de certains de ses services et de ses programmes en mettant l’accent sur la sécurité.
• Le plan de la Ville se fonde sur les lignes directrices de Santé publique Ottawa et rejoint le plan du gouvernement ontarien en matière d’assouplissement des mesures d’urgence.
• La santé du public, le soutien de la communauté et le rétablissement de l’économie sont tous reliés. Notre plan de réouverture progressive met la priorité sur les programmes et les services qui favorisent la croissance stratégique de l’économie ottavienne, tout en continuant de soutenir les communautés vulnérables d’Ottawa.
• Notre plan de réouverture se polarise sur le transport en commun, les services récréatifs et de garde d’enfants pour venir en aide aux résidents qui reprennent le travail et pour offrir du répit durant les mois chauds de l’été. Les services sociaux rouvriront pour offrir leur aide à nos résidents les plus vulnérables. Les comptoirs des centres du service à la clientèle rouvriront également, mais sur rendez-vous seulement.
• La sécurité de nos résidents et de notre personnel passe avant tout. Tous les services rouverts respecteront les consignes de santé publique.
• Dans le cadre de sa réponse immédiate à la COVID-19, la Ville a fermé les installations publiques, suspendu les services, les activités et les programmes non essentiels et déclaré l’état d’urgence. Ces décisions ont été prises comme suite aux recommandations de Santé publique Ottawa et des autorités provinciales.
• Tandis que certains services réduisaient leurs activités, nous avons redéployé du personnel et des ressources pour répondre aux besoins essentiels de notre communauté. Nous avons élargi nos services en ligne et à distance afin de pouvoir
Principaux messages externes
continuer à servir nos résidents pendant que la plus grande partie de notre personnel administratif travaillait à domicile.
• La Ville demeure en état d’urgence de façon à pouvoir réagir rapidement, accéder aux ressources essentielles et redéployer du personnel dans les secteurs prioritaires.
Notre sécurité
• Notre plan de réouverture comprend l’instauration de mesures de sécurité visant à protéger la santé et la sécurité des résidents et du personnel de la Ville.
• Les résidents ont un rôle important à jouer pour prévenir une seconde vague de cas positifs.
• Tout le monde devra demeurer vigilant et continuer à respecter les consignes de santé publique, soit :
• Nous continuerons de surveiller de près la situation pour apporter au besoin les ajustements qui s’imposent. Par ailleurs, afin d’éviter une résurgence de cas de COVID-19, la Ville s’apprête à instaurer des consignes de santé publique plus strictes et elle pourrait en tout temps modifier son plan de réouverture.
Nos services
• La COVID-19 pourrait demeurer présente longtemps dans la communauté et la réouverture signifie donc qu’il faut s’adapter.
• Les services municipaux rouvriront graduellement selon une approche progressive :
• De nombreux services seront offerts différemment, notamment : des services en ligne et des programmes virtuels accrus, de plus petits groupes, l’ajout de personnel et d’installations pour assurer la programmation, accès sur rendez-vous aux comptoirs des centres du service à la clientèle en personne et dépôt de documents sans contact.
• Le 8 juin, le gouvernement de l’Ontario a autorisé d’autres services à reprendre leurs activités dans le cadre de son plan de rétablissement. La Ville d’Ottawa examine actuellement plusieurs de ces services autorisés à reprendre leurs activités,
notamment :
• La Ville d’Ottawa continuera de soutenir les populations vulnérables pour s’assurer que de l’aide soit accessible pour tous ceux qui en ont besoin.
• Nous alimenterons la réouverture économique d’Ottawa en appuyant les activités qui génèrent des revenus pour la Ville et les entreprises locales, tout en protégeant la santé de la communauté.
Notre population
• La réouverture harmonieuse de la Ville passe par la protection de la santé de ses employés. Nous prendrons toutes les précautions nécessaires pour assurer la santé de tous les résidents et du personnel de la Ville.
• À cette fin, la Ville concentrera ses efforts sur les travaux de réfection et sur le renforcement des mesures de sécurité dans ses installations, sur l’accessibilité à de l’équipement de protection individuelle pour les employés le cas échéant ainsi que sur d’autres mesures de prévention, comme le port de masques en tissu et le respect des normes d’hygiène sur les lieux de travail.
• La Ville mettra en oeuvre des protocoles de dépistage sanitaire pour les clients et les employés et les installations seront nettoyées à fond et fréquemment.
• Les membres du personnel de la Ville qui peuvent travailler à domicile continueront de le faire.
Nos finances
• Les effets de la COVID-19 se sont aussi fait sentir sur les finances de la Ville. Les coûts associés à l’intervention d’urgence imprévue conjugués à la perte de recettes entraînée par la fermeture ou la réduction des services ont été considérables. Cela se répercutera sur nos résultats nets ainsi que sur le déficit prévu.
• La Ville a pris des mesures pour éliminer ou diminuer autant que possible les dépenses et les services non essentiels.
• La Ville a présenté des demandes d’aide financière aux gouvernements du Canada et de l’Ontario. Nous avons en effet besoin d’un financement de sûreté pour assurer les ressources, la stabilité et la prévisibilité des services essentiels afin de favoriser le rétablissement économique de notre ville.
• Si nous n’obtenons pas de financement des gouvernements fédéral et provincial, ce sont nos programmes et nos services qui en souffriront.
• Le personnel procède actuellement à une analyse financière complète, incluant les moyens de réduire le déficit prévu. Un rapport financier détaillé sera d’ailleurs présenté au Conseil municipal le 24 juin prochain.
Depuis l’éclosion de la COVID-19 en mars dernier, les résidents ont fait un travail extraordinaire pour respecter les directives de la santé publique. Tous leurs efforts et leurs sacrifices nous ont permis d’aplanir la courbe et de ralentir la propagation du virus et je les en remercie.
• Bien que nous devions demeurer vigilants, la Ville d’Ottawa amorce prudemment sa réouverture et la reprise de certains de ses services et de ses programmes en mettant l’accent sur la sécurité.
• Le plan de la Ville se fonde sur les lignes directrices de Santé publique Ottawa et rejoint le plan du gouvernement ontarien en matière d’assouplissement des mesures d’urgence.
• La santé du public, le soutien de la communauté et le rétablissement de l’économie sont tous reliés. Notre plan de réouverture progressive met la priorité sur les programmes et les services qui favorisent la croissance stratégique de l’économie ottavienne, tout en continuant de soutenir les communautés vulnérables d’Ottawa.
• Notre plan de réouverture se polarise sur le transport en commun, les services récréatifs et de garde d’enfants pour venir en aide aux résidents qui reprennent le travail et pour offrir du répit durant les mois chauds de l’été. Les services sociaux rouvriront pour offrir leur aide à nos résidents les plus vulnérables. Les comptoirs des centres du service à la clientèle rouvriront également, mais sur rendez-vous seulement.
• La sécurité de nos résidents et de notre personnel passe avant tout. Tous les services rouverts respecteront les consignes de santé publique.
- Les services offerts en personne auront un aspect différent. Toutes les installations comprendront des éléments de sécurité, notamment des visières de protection, des mesures de distanciation physique et des postes de désinfection.
- De nombreux services municipaux continueront d’être offerts virtuellement.
• Dans le cadre de sa réponse immédiate à la COVID-19, la Ville a fermé les installations publiques, suspendu les services, les activités et les programmes non essentiels et déclaré l’état d’urgence. Ces décisions ont été prises comme suite aux recommandations de Santé publique Ottawa et des autorités provinciales.
• Tandis que certains services réduisaient leurs activités, nous avons redéployé du personnel et des ressources pour répondre aux besoins essentiels de notre communauté. Nous avons élargi nos services en ligne et à distance afin de pouvoir
Principaux messages externes
continuer à servir nos résidents pendant que la plus grande partie de notre personnel administratif travaillait à domicile.
• La Ville demeure en état d’urgence de façon à pouvoir réagir rapidement, accéder aux ressources essentielles et redéployer du personnel dans les secteurs prioritaires.
Notre sécurité
• Notre plan de réouverture comprend l’instauration de mesures de sécurité visant à protéger la santé et la sécurité des résidents et du personnel de la Ville.
• Les résidents ont un rôle important à jouer pour prévenir une seconde vague de cas positifs.
• Tout le monde devra demeurer vigilant et continuer à respecter les consignes de santé publique, soit :
- restez chez vous si vous êtes malades;
- pratiquez la distanciation physique;
- portez un masque en tissu lorsque la distanciation physique est impossible;
- lavez-vous les mains souvent et évitez de toucher à votre visage.
• Nous continuerons de surveiller de près la situation pour apporter au besoin les ajustements qui s’imposent. Par ailleurs, afin d’éviter une résurgence de cas de COVID-19, la Ville s’apprête à instaurer des consignes de santé publique plus strictes et elle pourrait en tout temps modifier son plan de réouverture.
Nos services
• La COVID-19 pourrait demeurer présente longtemps dans la communauté et la réouverture signifie donc qu’il faut s’adapter.
• Les services municipaux rouvriront graduellement selon une approche progressive :
- Phase préalable à la reprise des activités : maintien et adaptation (mars à juin) : inclut les services qui ont été maintenus durant la pandémie et la reprise ou la réouverture de certains services selon un mode de fonctionnement adapté.
- Phase 1 du rétablissement : redémarrage (juillet) : inclut les services qui reprendront leurs activités en juillet conformément aux directives provinciales.
- Phase 2 du rétablissement : accroissement (août) : inclut les services qui seront accrus au mois d’août conformément aux directives provinciales.
• De nombreux services seront offerts différemment, notamment : des services en ligne et des programmes virtuels accrus, de plus petits groupes, l’ajout de personnel et d’installations pour assurer la programmation, accès sur rendez-vous aux comptoirs des centres du service à la clientèle en personne et dépôt de documents sans contact.
• Le 8 juin, le gouvernement de l’Ontario a autorisé d’autres services à reprendre leurs activités dans le cadre de son plan de rétablissement. La Ville d’Ottawa examine actuellement plusieurs de ces services autorisés à reprendre leurs activités,
notamment :
- les piscines intérieures à l’exception des pataugeoires;
- les piscines et les pataugeoires extérieures;
- les pratiques d’équipe sur les terrains de sport et les courts extérieurs;
- les musées;
- les galeries d’art;
- les centres communautaires pour la prestation de services non récréatifs.
• La Ville d’Ottawa continuera de soutenir les populations vulnérables pour s’assurer que de l’aide soit accessible pour tous ceux qui en ont besoin.
• Nous alimenterons la réouverture économique d’Ottawa en appuyant les activités qui génèrent des revenus pour la Ville et les entreprises locales, tout en protégeant la santé de la communauté.
Notre population
• La réouverture harmonieuse de la Ville passe par la protection de la santé de ses employés. Nous prendrons toutes les précautions nécessaires pour assurer la santé de tous les résidents et du personnel de la Ville.
• À cette fin, la Ville concentrera ses efforts sur les travaux de réfection et sur le renforcement des mesures de sécurité dans ses installations, sur l’accessibilité à de l’équipement de protection individuelle pour les employés le cas échéant ainsi que sur d’autres mesures de prévention, comme le port de masques en tissu et le respect des normes d’hygiène sur les lieux de travail.
• La Ville mettra en oeuvre des protocoles de dépistage sanitaire pour les clients et les employés et les installations seront nettoyées à fond et fréquemment.
• Les membres du personnel de la Ville qui peuvent travailler à domicile continueront de le faire.
Nos finances
• Les effets de la COVID-19 se sont aussi fait sentir sur les finances de la Ville. Les coûts associés à l’intervention d’urgence imprévue conjugués à la perte de recettes entraînée par la fermeture ou la réduction des services ont été considérables. Cela se répercutera sur nos résultats nets ainsi que sur le déficit prévu.
• La Ville a pris des mesures pour éliminer ou diminuer autant que possible les dépenses et les services non essentiels.
• La Ville a présenté des demandes d’aide financière aux gouvernements du Canada et de l’Ontario. Nous avons en effet besoin d’un financement de sûreté pour assurer les ressources, la stabilité et la prévisibilité des services essentiels afin de favoriser le rétablissement économique de notre ville.
• Si nous n’obtenons pas de financement des gouvernements fédéral et provincial, ce sont nos programmes et nos services qui en souffriront.
• Le personnel procède actuellement à une analyse financière complète, incluant les moyens de réduire le déficit prévu. Un rapport financier détaillé sera d’ailleurs présenté au Conseil municipal le 24 juin prochain.
Information on Medical and cloth masks
Ottawa Public Health
There are many types of masks available, ranging from cloth masks to N95 respirator masks. Each type of mask has its place, but not every mask is appropriate for day to day use.
Cloth masks Cloth masks may include:
Singing, shouting, talking, breathing: all create micro-droplets. If you have COVID-19 you may not know it and your micro-droplets would be full of virus. Wearing a cloth mask is something you do to protect others in case you have COVID-19 but don’t know it. It may also help protect you from others who have COVID-19. Wearing a cloth mask is good for everyone. Remember when wearing any mask to still avoid touching your mask or your face.
If you are going to a public place, Ottawa Public Health asks residents to consider wearing a cloth mask, as they may offer some additional protection to those around you where physical distancing is challenging.
Medical MasksMedical masks and N95 respirators should not be worn by community members. Medical Masks and N95 respirators should be reserved for specific high-risk settings, and are not recommended for low-risk daily activities. For health care workers looking for information on personal protective equipment, please refer to our section on Infection Prevention and Control.
Resources
Need more information on Masks and purchases? Please click below to take you to the Mask Section for Ottawa Public Health
https://www.ottawapublichealth.ca/en/public-health-topics/masks.aspx#13-Where-can-I-purchase-a-cloth-mask-in-Ottawa-
Ottawa Public Health
There are many types of masks available, ranging from cloth masks to N95 respirator masks. Each type of mask has its place, but not every mask is appropriate for day to day use.
Cloth masks Cloth masks may include:
- those that are made from cloth (for example: cotton);
- those that have pockets or slots for replaceable filters;
- and those that are used to cover other masks or respirators to prolong their use.
Singing, shouting, talking, breathing: all create micro-droplets. If you have COVID-19 you may not know it and your micro-droplets would be full of virus. Wearing a cloth mask is something you do to protect others in case you have COVID-19 but don’t know it. It may also help protect you from others who have COVID-19. Wearing a cloth mask is good for everyone. Remember when wearing any mask to still avoid touching your mask or your face.
If you are going to a public place, Ottawa Public Health asks residents to consider wearing a cloth mask, as they may offer some additional protection to those around you where physical distancing is challenging.
Medical MasksMedical masks and N95 respirators should not be worn by community members. Medical Masks and N95 respirators should be reserved for specific high-risk settings, and are not recommended for low-risk daily activities. For health care workers looking for information on personal protective equipment, please refer to our section on Infection Prevention and Control.
Resources
- Health Canada - About non-medical masks and face coverings
- Public Health Agency of Canada - General information about non-medical masks
- Public Health Agency of Canada - How to make a non-medical mask at home
- Government of Ontario - Face coverings now recommended when physical distancing is a challenge
Need more information on Masks and purchases? Please click below to take you to the Mask Section for Ottawa Public Health
https://www.ottawapublichealth.ca/en/public-health-topics/masks.aspx#13-Where-can-I-purchase-a-cloth-mask-in-Ottawa-
While the branches of the Ottawa Public Library may be closed, staff have been busy working behind the scenes to provide online services and to stay in touch with our valued communities. The library has lots to inspire, encourage, and entertain you and your clients during this period of social distancing. If you feel that your colleagues or clients would benefit from learning about any of these services, please don’t hesitate to share this information or to reach out to us.
1) Isolation Recreation: Online for you! The Ottawa Public Library offers you content for leisure and learning... all at your fingertips. Isolation does not equal boredom - and we can help you answer the question: What can I do today? Creative activities, wellness tips, literary and cultural gems, learning tools, and much more! Discover OPL’s amazing online content that will help you make the most of this time out.
2) Virtual visits: A staff member from the Hazeldean Branch of the library would be happy to participate in virtual meetings held for your workplace or your communities. We can provide information to you and your colleagues about our services, and how your clients/community can access library services during this time. If you have a live streamed event or a town hall, library staff would also be pleased to attend either as audience members or as participants, and can share information about the Ottawa Public Library directly with your community.
3) Online programming: From live story times, to poetry slams, to author events, the Ottawa Public Library has a growing assortment of online programs for all ages. If you’re looking for virtual programming designed with your clients in mind, let us know!
4) Online resources: With a free library membership, residents have access to hundreds of online resources, including eBooks, online magazines and newspapers, encyclopedias, language learning tools, movies, music, and more.
5) #AskaLibrarian: Many residents are missing their visits to library branches, and we miss them too. While we can’t meet and offer reading suggestions in person, residents can connect with library staff from Ottawa and around the world by participating in the weekly #AskaLibrarian event. Residents can receive personalized reading recommendations for titles available via digital download.
BiblioOttawaLibrary.ca
Hazeldean@BiblioOttawaLibrary.ca (Inquiries for Hazeldean branch)
InfoService 613-580-2940 or InfoService@BiblioOttawaLibrary.ca (General inquiries)
1) Isolation Recreation: Online for you! The Ottawa Public Library offers you content for leisure and learning... all at your fingertips. Isolation does not equal boredom - and we can help you answer the question: What can I do today? Creative activities, wellness tips, literary and cultural gems, learning tools, and much more! Discover OPL’s amazing online content that will help you make the most of this time out.
2) Virtual visits: A staff member from the Hazeldean Branch of the library would be happy to participate in virtual meetings held for your workplace or your communities. We can provide information to you and your colleagues about our services, and how your clients/community can access library services during this time. If you have a live streamed event or a town hall, library staff would also be pleased to attend either as audience members or as participants, and can share information about the Ottawa Public Library directly with your community.
3) Online programming: From live story times, to poetry slams, to author events, the Ottawa Public Library has a growing assortment of online programs for all ages. If you’re looking for virtual programming designed with your clients in mind, let us know!
4) Online resources: With a free library membership, residents have access to hundreds of online resources, including eBooks, online magazines and newspapers, encyclopedias, language learning tools, movies, music, and more.
5) #AskaLibrarian: Many residents are missing their visits to library branches, and we miss them too. While we can’t meet and offer reading suggestions in person, residents can connect with library staff from Ottawa and around the world by participating in the weekly #AskaLibrarian event. Residents can receive personalized reading recommendations for titles available via digital download.
BiblioOttawaLibrary.ca
Hazeldean@BiblioOttawaLibrary.ca (Inquiries for Hazeldean branch)
InfoService 613-580-2940 or InfoService@BiblioOttawaLibrary.ca (General inquiries)
To all Ottawa-area Community Associations,
Thank you to the residents of Ottawa who continue to support planking the curve – staying home and keeping physical distance. We can change the impact that this pandemic has on our city when we all work together.
It is important to recognize that the COVID-19 situation is evolving very quickly. Please refer to OttawaPublicHealth.ca/Coronavirus to stay up-to-date on the latest information.
The actions that members of your groups and organizations are taking will save lives and make a difference for your friends, family, neighbours, and colleagues. Remember that COVID-19 affects everyone: regardless of age and current health status. It is important for all of us to continue to practice physical distancing. This means:
For more information on physical distancing visit: OttawaPublicHealth.ca/PhysicalDistancing
Masks
Medical masks and N95 respirators should not be worn by healthy community members.
Wearing non-medical masks may offer additional protection, especially when physical distancing is hard to maintain (e.g. in a grocery store, on the bus). Non-medical masks may include those that are made from cloth (for example cotton); those that have pockets to insert filters; and those that are used to cover other masks or respirators to prolong their use. Wearing a non-medical mask is NOT a replacement for physical distancing, hand washing, and monitoring your health.
For more information about the use of masks to prevent the spread of COVID-19, please visit: OttawaPublicHealth.ca/Masks
Thank you to the residents of Ottawa who continue to support planking the curve – staying home and keeping physical distance. We can change the impact that this pandemic has on our city when we all work together.
It is important to recognize that the COVID-19 situation is evolving very quickly. Please refer to OttawaPublicHealth.ca/Coronavirus to stay up-to-date on the latest information.
The actions that members of your groups and organizations are taking will save lives and make a difference for your friends, family, neighbours, and colleagues. Remember that COVID-19 affects everyone: regardless of age and current health status. It is important for all of us to continue to practice physical distancing. This means:
- Stay home as much as possible. Only leave your property for essential travel such as grocery shopping or visiting a pharmacy;
- Stay at least 2 metres (6 feet) away from people outside of your household;
- Wash your hands with soap and water thoroughly and often;
- Do not touch your face with unwashed hands;
- Clean phones and other devices, and frequently touched surfaces regularly.
For more information on physical distancing visit: OttawaPublicHealth.ca/PhysicalDistancing
Masks
Medical masks and N95 respirators should not be worn by healthy community members.
Wearing non-medical masks may offer additional protection, especially when physical distancing is hard to maintain (e.g. in a grocery store, on the bus). Non-medical masks may include those that are made from cloth (for example cotton); those that have pockets to insert filters; and those that are used to cover other masks or respirators to prolong their use. Wearing a non-medical mask is NOT a replacement for physical distancing, hand washing, and monitoring your health.
For more information about the use of masks to prevent the spread of COVID-19, please visit: OttawaPublicHealth.ca/Masks
Symptoms and Testing Criteria
If you are in distress (e.g. significant trouble breathing, chest pain, fainting, or have a significant worsening of any chronic disease symptoms), do not go to the Assessment Centre or a COVID-19 Care clinic. Go to the nearest Emergency Department or call 9-1-1.
· COVID-19 has common symptoms such as fever, cough, or difficulty breathing.
· COVID-19 also has less common symptoms such as unexplained fatigue, delirium (a serious medical condition that involves confusion, changes to memory, and odd behaviours), falls, acute functional decline, worsening of chronic conditions, nausea, vomiting, diarrhea, abdominal pain, chills, headaches, croup, or loss of taste/smell.
· COVID-19 may also present as new or worsening respiratory symptoms such as: sore throat, runny nose, sneezing, nasal congestion, hoarse voice, or difficulty swallowing
The following list of individuals are recommended to be tested for COVID-19 IF they have at least one common symptom of COVID-19 OR one less common symptom of COVID-19 OR one new or worsening respiratory symptom (see list of symptoms above):
· Healthcare workers or staff who work in health care facilities and members of their households;
· Residents and staff in long-term care homes, retirement homes, correctional facilities, homeless shelters, mental health institution, hospice, and other congregate living settings;
· Hospitalized individuals and those who likely will be hospitalized;
· Members of remote, isolated, rural, and/or indigenous communities;
· Caregivers and care providers;
· First responders such as firefighters, police, and paramedics;
· Individuals with frequent healthcare contact such as patients with cancer or undergoing chemotherapy, dialysis therapy, pre- or post-transplant, pregnancy, and newborns.
The following list of individuals are recommended to be tested for COVID-19 IF they have at least one common symptom of COVID-19 such as fever, cough, or difficulty breathing.
· Close contacts of confirmed or probable cases;
· Returning international travelers who seek medical attention;
· Critical infrastructure workers – this includes grocery stores, food services, maintenance and transportation workers, and utilities.
Patients who meet the criteria above will be tested for COVID-19, which involves taking a sample from the throat or nose with a swab.
If you think you have COVID-19 symptoms or have been in close contact with someone who has it, use the COVID-19 self-assessment tool to help determine how to seek further care
This revised testing criteria has been added to the Ottawa Public Health website: www.OttawaPublicHealth.ca
Testing and Treatment Locations
Assessment Centre – Brewer Park
151 Brewer Way
Accessed from Bronson Avenue opposite Carleton University
Open 9 a.m. to 3:30 p.m., 7 days a week
COVID-19 Care Clinic – Moodie Location
595 Moodie Drive
Monday to Friday, 9 a.m. to 4 p.m.
COVID-19 Care Clinic – Heron Location
1485 Heron Road
Monday to Friday, 9 a.m. to 4 p.m.
Anyone with serious illness should never hesitate to go to Emergency Departments. The Ottawa-area hospitals all have capacity to provide emergency service to those who need it, and are using strict infection prevention and control measures.
Multilingual COVID Information
Ottawa Public Health is working to ensure all community members have access to important information to reduce the spread of COVID-19. We have developed a website with essential COVID-19 information offered in over 30 languages. www.OttawaPublicHealth.ca/COVIDMultilingual
If you are in distress (e.g. significant trouble breathing, chest pain, fainting, or have a significant worsening of any chronic disease symptoms), do not go to the Assessment Centre or a COVID-19 Care clinic. Go to the nearest Emergency Department or call 9-1-1.
· COVID-19 has common symptoms such as fever, cough, or difficulty breathing.
· COVID-19 also has less common symptoms such as unexplained fatigue, delirium (a serious medical condition that involves confusion, changes to memory, and odd behaviours), falls, acute functional decline, worsening of chronic conditions, nausea, vomiting, diarrhea, abdominal pain, chills, headaches, croup, or loss of taste/smell.
· COVID-19 may also present as new or worsening respiratory symptoms such as: sore throat, runny nose, sneezing, nasal congestion, hoarse voice, or difficulty swallowing
The following list of individuals are recommended to be tested for COVID-19 IF they have at least one common symptom of COVID-19 OR one less common symptom of COVID-19 OR one new or worsening respiratory symptom (see list of symptoms above):
· Healthcare workers or staff who work in health care facilities and members of their households;
· Residents and staff in long-term care homes, retirement homes, correctional facilities, homeless shelters, mental health institution, hospice, and other congregate living settings;
· Hospitalized individuals and those who likely will be hospitalized;
· Members of remote, isolated, rural, and/or indigenous communities;
· Caregivers and care providers;
· First responders such as firefighters, police, and paramedics;
· Individuals with frequent healthcare contact such as patients with cancer or undergoing chemotherapy, dialysis therapy, pre- or post-transplant, pregnancy, and newborns.
The following list of individuals are recommended to be tested for COVID-19 IF they have at least one common symptom of COVID-19 such as fever, cough, or difficulty breathing.
· Close contacts of confirmed or probable cases;
· Returning international travelers who seek medical attention;
· Critical infrastructure workers – this includes grocery stores, food services, maintenance and transportation workers, and utilities.
Patients who meet the criteria above will be tested for COVID-19, which involves taking a sample from the throat or nose with a swab.
If you think you have COVID-19 symptoms or have been in close contact with someone who has it, use the COVID-19 self-assessment tool to help determine how to seek further care
This revised testing criteria has been added to the Ottawa Public Health website: www.OttawaPublicHealth.ca
Testing and Treatment Locations
Assessment Centre – Brewer Park
151 Brewer Way
Accessed from Bronson Avenue opposite Carleton University
Open 9 a.m. to 3:30 p.m., 7 days a week
COVID-19 Care Clinic – Moodie Location
595 Moodie Drive
Monday to Friday, 9 a.m. to 4 p.m.
COVID-19 Care Clinic – Heron Location
1485 Heron Road
Monday to Friday, 9 a.m. to 4 p.m.
Anyone with serious illness should never hesitate to go to Emergency Departments. The Ottawa-area hospitals all have capacity to provide emergency service to those who need it, and are using strict infection prevention and control measures.
Multilingual COVID Information
Ottawa Public Health is working to ensure all community members have access to important information to reduce the spread of COVID-19. We have developed a website with essential COVID-19 information offered in over 30 languages. www.OttawaPublicHealth.ca/COVIDMultilingual
Supports for Victims and Survivors of Domestic Violence
Unfortunately, physical isolation has increased risk and incidence of elder, spousal, LGBTQ2, and child abuse. We want to encourage people to access the incredible resources available to help prevent and assist in these situations.
Helping children cope during the COVID-19 pandemic
Being apart from friends and family can be challenging for everyone. For children and teens, it can be even more difficult. It is important that everyone practice physical distancing, but this idea can be hard for young people to understand. Here are some things parents can do to help their children cope with this situation.
· Reassure them that they are safe;
· Encourage them to ask questions, and to talk about how they feel;
· Be understanding – they may have problems sleeping, be upset, and need extra care and attention;
· Remember that kids look to their parents to feel safe and to know how to respond – reassure them and let them know you’ll tackle this together;
· Try to keep to normal routines and schedules – allow them to get outside and have supervised play. This is not a play date, so while out, remind them to keep 2 metres or 6 feet from others;
· Encourage them to keep in touch with their friends or other kids their age through supervised video chats or phone calls;
Unfortunately, physical isolation has increased risk and incidence of elder, spousal, LGBTQ2, and child abuse. We want to encourage people to access the incredible resources available to help prevent and assist in these situations.
- The Children’s Hospital of Eastern Ontario;
- The Children’s Aid Society;
- The Distress Centre of Ottawa 613-238-3311;
- The Youth Services Bureau Crisis Line 613-260-2360 or visit chat.ysb.ca;
- Kids Help Phone 1-800-668-6868 or text #686868;
- The Champlain Community Support Network’s resources for older Adults;
- The Ottawa Police Service.
Helping children cope during the COVID-19 pandemic
Being apart from friends and family can be challenging for everyone. For children and teens, it can be even more difficult. It is important that everyone practice physical distancing, but this idea can be hard for young people to understand. Here are some things parents can do to help their children cope with this situation.
· Reassure them that they are safe;
· Encourage them to ask questions, and to talk about how they feel;
· Be understanding – they may have problems sleeping, be upset, and need extra care and attention;
· Remember that kids look to their parents to feel safe and to know how to respond – reassure them and let them know you’ll tackle this together;
· Try to keep to normal routines and schedules – allow them to get outside and have supervised play. This is not a play date, so while out, remind them to keep 2 metres or 6 feet from others;
· Encourage them to keep in touch with their friends or other kids their age through supervised video chats or phone calls;
Physical Distancing for Parents, Teens, and Children
Physical distancing involves taking steps to limit the number of people with whom you and your family come into close contact. As COVID-19 spreads from person-to-person through direct contact or over short distances by droplets through coughing or sneezing, this is critical to limit the spread of COVID-19 in the community. A person may also get COVID-19 by touching contaminated surfaces and then touching their mouth, nose, or possibly eyes. Though being apart from friends and family can be challenging even for adults, it can feel more like the end of the world for children and teens. Children can be more easily socially distanced than teens, who – quite frankly – push back more out of a need for greater independence.
The concept of physical distancing applies outside your home. Household contacts (people you live with) do not need to distance from each other unless they are sick or have travelled within the past 14 days. Physical distance and emotional distance are not the same. These recommendations are meant to keep physical space from other households, while staying emotionally connected!
Support for Older Adults
Ontario's Chief Medical Officer of Health is strongly urging those over the age of 70 to stay at home and self-isolate. Follow these general instructions on self-isolation.
While seniors' activity centres across Ottawa have shut down to limit the spread of COVID-19 among the vulnerable older adult population, senior/community centres continue to coordinate volunteers, plan meals, and reach out by phone.
Resources available:
For more information on activities and services, please visit our webpage for Older Adults.
Mental Health and COVID-19
Check in with yourself. It’s OK not to be OK. It is normal for situations like these to affect your mental health.
Physical distancing involves taking steps to limit the number of people with whom you and your family come into close contact. As COVID-19 spreads from person-to-person through direct contact or over short distances by droplets through coughing or sneezing, this is critical to limit the spread of COVID-19 in the community. A person may also get COVID-19 by touching contaminated surfaces and then touching their mouth, nose, or possibly eyes. Though being apart from friends and family can be challenging even for adults, it can feel more like the end of the world for children and teens. Children can be more easily socially distanced than teens, who – quite frankly – push back more out of a need for greater independence.
The concept of physical distancing applies outside your home. Household contacts (people you live with) do not need to distance from each other unless they are sick or have travelled within the past 14 days. Physical distance and emotional distance are not the same. These recommendations are meant to keep physical space from other households, while staying emotionally connected!
Support for Older Adults
Ontario's Chief Medical Officer of Health is strongly urging those over the age of 70 to stay at home and self-isolate. Follow these general instructions on self-isolation.
While seniors' activity centres across Ottawa have shut down to limit the spread of COVID-19 among the vulnerable older adult population, senior/community centres continue to coordinate volunteers, plan meals, and reach out by phone.
Resources available:
- Ottawa Public Health – Mental Health and COVID-19
- The Good Companions Seniors Centre offers over the phone programs or learning sessions for older adults and adults with physical disabilities:
For more information on activities and services, please visit our webpage for Older Adults.
Mental Health and COVID-19
Check in with yourself. It’s OK not to be OK. It is normal for situations like these to affect your mental health.
- If you are in crisis, please contact the Mental Health Crisis Line (24 hours a day/7 days a week) at 613-722-6914 or if outside Ottawa toll-free at 1-866-996-0991.
- If you (or your child) are experiencing thoughts of suicide or harming yourself, please call 9-1-1.
Thank you again for all the actions you are taking as a community – these actions matter. Together we are making a difference.
____________________________________________
À toutes les associations communautaires de la région d’Ottawa,
Merci aux résidents d’Ottawa qui continuent d’aider aplatir la courbe par rester à la maison et garder la distanciation physique. Nous pouvons changer l’impact que cette pandémie a sur notre ville lorsque nous travaillons tous ensemble.
Il est important de reconnaître que la situation entourant la COVID-19 évolue très rapidement. Veuillez consulter le site SantePubliqueOttawa.ca/Coronavirus pour vous tenir au courant des dernières informations.
Les actions que les membres de vos groupes et organisations prennent maintenant sauveront des vies et feront une différence pour vos amis, votre famille, vos voisins et vos collègues. N’oubliez pas que la COVID-19 affecte tout le monde, peu importe l’âge et l’état de santé actuel. Il est important pour nous tous de continuer à pratiquer la distanciation physique. Cela signifie:
Pour plus d’informations sur la distanciation physique, visitez: SantePubliqueOttawa.ca/DistanciationPhysique
Masques
Les masques médicaux et les respirateurs N95 ne doivent pas être portés par des membres de la communauté en bonne santé.
Le port de masques non médicaux peut offrir une protection supplémentaire, surtout lorsque la distanciation physique est difficile à entretenir (p. ex., dans une épicerie, dans l’autobus). Les masques non médicaux peuvent inclure ceux qui sont fabriqués à partir de tissu (par exemple le coton); ceux qui ont des poches pour insérer des filtres; et ceux qui sont utilisés pour couvrir d’autres masques ou respirateurs pour prolonger leur utilisation. Le port d’un masque non médical n’est PAS un remplacement pour la distanciation physique, le lavage des mains et la surveillance de votre santé. Pour plus d’informations sur l’utilisation des masques pour empêcher la propagation de la COVID-19, veuillez visiter :www.SantePubliqueOttawa.ca/Masques
Symptômes et critères de dépistage
Si vous êtes en détresse (par exemple, si vous avez des difficultés respiratoires significatives, des douleurs thoraciques, si vous vous évanouissez ou si les symptômes d'une maladie chronique s'aggravent considérablement), ne vous rendez pas au Centre d'évaluation ou dans une Clinique de soins COVID-19. Rendez-vous au Service d'urgences le plus proche ou appelez le 9-1-1.
· Les symptômes les plus courants de la COVID-19 sont la fièvre, la toux et la difficulté à respirer.
· Les symptômes les moins courants de la COVID-19 sont la fatigue inexpliquée, le délire (une affection médicale grave qui implique la confusion, des changements de mémoire et des comportements bizarres) les chutes, le déclin fonctionnel aigu, l'aggravation des maladies chroniques, les nausées, les vomissements, la diarrhée, les douleurs abdominales, les frissons, les maux de tête, la laryngotrachéite aiguë ou la perte du goût/de l'odeur.
COVID-19 peut également se présenter sous la forme de nouveaux symptômes respiratoires ou d'une aggravation de ceux-ci, tels que : mal de gorge, écoulement nasal, éternuements, congestion nasale, voix rauque ou difficulté à avaler. Il est recommandé aux personnes suivantes de se faire dépister pour la COVID-19 SI elles présentent au moins l’un des symptômes les plus courants OU l’un des symptômes les moins courants de la COVID-19 OU un symptôme respiratoire nouveau ou qui s’aggrave (veuillez consulter la liste des symptômes ci-dessus) :
· Les travailleurs de la santé ou les membres du personnel qui travaillent dans des établissements de santé, ainsi que tous les membres de leur ménage;
· Les résidents et le personnel des foyers de soins de longue durée, des maisons de retraite, des établissements correctionnels, des refuges pour sans-abri, des établissements de santé mentale, des hospices et d’autres lieux de vie collective;
· Les personnes hospitalisées et celles qui seront probablement hospitalisées;
· Membres de communautés éloignées, isolées, rurales et/ou autochtones;
· Les soignants et prestataires de soins;
· Les premiers répondants comme les pompiers, policiers et paramédics;
· Les personnes ayant des contacts fréquents en matière de soins de santé, comme les patients atteints de cancer ou ceux qui subissent des traitements de chimiothérapie ou de dialyse, qui vont subir ou ont subi une transplantation, les femmes enceintes et les nouveau-nés.
Il est recommandé aux personnes suivantes de se faire dépister pour la COVID-19 SI elles présentent au moins l’un des symptômes les plus courants de la COVID-19 comme une fièvre, une toux ou la difficulté à respirer.
· Les personnes ayant eu des contacts étroits avec cas confirmés ou probables;
· Les voyageurs internationaux de retour qui se font soigner;
· Les travailleurs des infrastructures critiques – cela comprend les épiceries, les services alimentaires, les travailleurs de l’entretien et du transport, et les services publics.
Les patients qui répondent aux critères ci-dessus seront soumis au dépistage de la COVID-19, qui consiste à prélever un échantillon de la gorge ou du nez à l'aide d'un écouvillon.
Lieux de dépistage et de traitement
Centre d’évaluation – l’Aréna Brewer
151 Brewer Way
Accessible par l'avenue Bronson en face de l'université Carleton
Ouvert de 9 h à 15 h 30, 7 jours sur 7
Clinique de soins COVID-19 – location Moodie
595 Moodie Drive
Lundi au vendredi, de 9 h à 16 h
Clinique de soins COVID-19 – location Heron
1485 Heron Road
Lundi au vendredi, de 9 h à 16 h
· Toute personne souffrant d'une maladie grave ne doit jamais hésiter à se rendre au Service d'urgences. Les hôpitaux de la région d'Ottawa ont tous la capacité de fournir un service d'urgence à ceux qui en ont besoin et appliquent des mesures strictes de prévention et de contrôle des infections.
Ressources multilingues pour la COVID-19
Santé publique Ottawa s’efforce de s’assurer que tous les membres de la communauté ont accès à l’information importante pour réduire la propagation de la COVID-19. Nous avons développé un site Web avec des informations essentielles de la COVID-19 offertes dans plus de 30 langues. www.SantePubliqueOttawa.ca/COVIDMultilingue
____________________________________________
À toutes les associations communautaires de la région d’Ottawa,
Merci aux résidents d’Ottawa qui continuent d’aider aplatir la courbe par rester à la maison et garder la distanciation physique. Nous pouvons changer l’impact que cette pandémie a sur notre ville lorsque nous travaillons tous ensemble.
Il est important de reconnaître que la situation entourant la COVID-19 évolue très rapidement. Veuillez consulter le site SantePubliqueOttawa.ca/Coronavirus pour vous tenir au courant des dernières informations.
Les actions que les membres de vos groupes et organisations prennent maintenant sauveront des vies et feront une différence pour vos amis, votre famille, vos voisins et vos collègues. N’oubliez pas que la COVID-19 affecte tout le monde, peu importe l’âge et l’état de santé actuel. Il est important pour nous tous de continuer à pratiquer la distanciation physique. Cela signifie:
- Restez à la maison autant que possible. Ne quittez votre propriété que pour voyager de l’essentiel, comme faire l’épicerie ou visiter une pharmacie ;
- Restez à au moins 2 mètres (6 pieds) des personnes à l’extérieur de votre ménage ;
- Lavez-vous les mains avec du savon et de l’eau à fond et souvent ;
- Ne touchez pas votre visage avec les mains non lavées ;
Pour plus d’informations sur la distanciation physique, visitez: SantePubliqueOttawa.ca/DistanciationPhysique
Masques
Les masques médicaux et les respirateurs N95 ne doivent pas être portés par des membres de la communauté en bonne santé.
Le port de masques non médicaux peut offrir une protection supplémentaire, surtout lorsque la distanciation physique est difficile à entretenir (p. ex., dans une épicerie, dans l’autobus). Les masques non médicaux peuvent inclure ceux qui sont fabriqués à partir de tissu (par exemple le coton); ceux qui ont des poches pour insérer des filtres; et ceux qui sont utilisés pour couvrir d’autres masques ou respirateurs pour prolonger leur utilisation. Le port d’un masque non médical n’est PAS un remplacement pour la distanciation physique, le lavage des mains et la surveillance de votre santé. Pour plus d’informations sur l’utilisation des masques pour empêcher la propagation de la COVID-19, veuillez visiter :www.SantePubliqueOttawa.ca/Masques
Symptômes et critères de dépistage
Si vous êtes en détresse (par exemple, si vous avez des difficultés respiratoires significatives, des douleurs thoraciques, si vous vous évanouissez ou si les symptômes d'une maladie chronique s'aggravent considérablement), ne vous rendez pas au Centre d'évaluation ou dans une Clinique de soins COVID-19. Rendez-vous au Service d'urgences le plus proche ou appelez le 9-1-1.
· Les symptômes les plus courants de la COVID-19 sont la fièvre, la toux et la difficulté à respirer.
· Les symptômes les moins courants de la COVID-19 sont la fatigue inexpliquée, le délire (une affection médicale grave qui implique la confusion, des changements de mémoire et des comportements bizarres) les chutes, le déclin fonctionnel aigu, l'aggravation des maladies chroniques, les nausées, les vomissements, la diarrhée, les douleurs abdominales, les frissons, les maux de tête, la laryngotrachéite aiguë ou la perte du goût/de l'odeur.
COVID-19 peut également se présenter sous la forme de nouveaux symptômes respiratoires ou d'une aggravation de ceux-ci, tels que : mal de gorge, écoulement nasal, éternuements, congestion nasale, voix rauque ou difficulté à avaler. Il est recommandé aux personnes suivantes de se faire dépister pour la COVID-19 SI elles présentent au moins l’un des symptômes les plus courants OU l’un des symptômes les moins courants de la COVID-19 OU un symptôme respiratoire nouveau ou qui s’aggrave (veuillez consulter la liste des symptômes ci-dessus) :
· Les travailleurs de la santé ou les membres du personnel qui travaillent dans des établissements de santé, ainsi que tous les membres de leur ménage;
· Les résidents et le personnel des foyers de soins de longue durée, des maisons de retraite, des établissements correctionnels, des refuges pour sans-abri, des établissements de santé mentale, des hospices et d’autres lieux de vie collective;
· Les personnes hospitalisées et celles qui seront probablement hospitalisées;
· Membres de communautés éloignées, isolées, rurales et/ou autochtones;
· Les soignants et prestataires de soins;
· Les premiers répondants comme les pompiers, policiers et paramédics;
· Les personnes ayant des contacts fréquents en matière de soins de santé, comme les patients atteints de cancer ou ceux qui subissent des traitements de chimiothérapie ou de dialyse, qui vont subir ou ont subi une transplantation, les femmes enceintes et les nouveau-nés.
Il est recommandé aux personnes suivantes de se faire dépister pour la COVID-19 SI elles présentent au moins l’un des symptômes les plus courants de la COVID-19 comme une fièvre, une toux ou la difficulté à respirer.
· Les personnes ayant eu des contacts étroits avec cas confirmés ou probables;
· Les voyageurs internationaux de retour qui se font soigner;
· Les travailleurs des infrastructures critiques – cela comprend les épiceries, les services alimentaires, les travailleurs de l’entretien et du transport, et les services publics.
Les patients qui répondent aux critères ci-dessus seront soumis au dépistage de la COVID-19, qui consiste à prélever un échantillon de la gorge ou du nez à l'aide d'un écouvillon.
Lieux de dépistage et de traitement
Centre d’évaluation – l’Aréna Brewer
151 Brewer Way
Accessible par l'avenue Bronson en face de l'université Carleton
Ouvert de 9 h à 15 h 30, 7 jours sur 7
Clinique de soins COVID-19 – location Moodie
595 Moodie Drive
Lundi au vendredi, de 9 h à 16 h
Clinique de soins COVID-19 – location Heron
1485 Heron Road
Lundi au vendredi, de 9 h à 16 h
· Toute personne souffrant d'une maladie grave ne doit jamais hésiter à se rendre au Service d'urgences. Les hôpitaux de la région d'Ottawa ont tous la capacité de fournir un service d'urgence à ceux qui en ont besoin et appliquent des mesures strictes de prévention et de contrôle des infections.
Ressources multilingues pour la COVID-19
Santé publique Ottawa s’efforce de s’assurer que tous les membres de la communauté ont accès à l’information importante pour réduire la propagation de la COVID-19. Nous avons développé un site Web avec des informations essentielles de la COVID-19 offertes dans plus de 30 langues. www.SantePubliqueOttawa.ca/COVIDMultilingue
Soutien aux victimes et aux survivants de la violence domestique
Malheureusement, l’isolement physique a accru le risque et l’incidence des aînés, des conjoints, des LGBTQ2 et des mauvais traitements infligés aux enfants. Nous voulons encourager les gens à avoir accès aux ressources incroyables disponibles pour aider à prévenir et à aider dans ces situations.
Aider les enfants à faire face à la pandémie de la COVID-19
Malheureusement, l’isolement physique a accru le risque et l’incidence des aînés, des conjoints, des LGBTQ2 et des mauvais traitements infligés aux enfants. Nous voulons encourager les gens à avoir accès aux ressources incroyables disponibles pour aider à prévenir et à aider dans ces situations.
- Le Centre hospitalier pour enfants de l’Est de l’Ontario;
- La Société d’aide à l’enfance;
- La ligne de crise d’Ottawa au 613-722-6914;
- La ligne de crise du Bureau des services à la jeunesse 613-260-2360 ou visiter chat.ysb.ca ;
- Jeunesse j’écoute au 1-800-668-6868 ou à envoyer des textos au #686868 ;
- Les ressources du Réseau de soutien communautaire de Champlain pour les personnes âgées ;
- Le Service de police d’Ottawa.
Aider les enfants à faire face à la pandémie de la COVID-19
Être séparé de ses amis et de sa famille peut être un défi pour tout le monde. Pour les enfants et les adolescents, il peut être encore plus difficile. Il est important que chacun pratique la distanciation physique, mais cette idée peut être difficile à comprendre pour les enfants. Voici ce que les parents peuvent faire pour aider leurs enfants à faire face à cette situation.
· Les rassurer sur leur sécurité;
· Encouragez-les à poser des questions et à parler de ce qu'ils ressentent;
· Soyez compréhensif – ils peuvent avoir des problèmes de sommeil, être bouleversés et avoir besoin de soins et d'attention supplémentaires;
· N'oubliez pas que les enfants attendent de leurs parents qu'ils se sentent en sécurité et qu'ils sachent comment réagir – rassurez-les et faites-leur savoir que vous vous attaquerez à ce problème ensemble;
· Essayez de respecter les routines et les horaires normaux – permettez-leur de sortir et de jouer sous surveillance. Il ne s'agit pas d'une date de jeu, alors pendant qu'ils sont dehors, rappelez-leur de se tenir à 2 mètres ou 6 pieds des autres;
· Encouragez-les à rester en contact avec leurs amis ou d'autres enfants de leur âge par le biais de chats vidéo ou d'appels téléphoniques supervisés.
La distanciation physique pour les parents, les adolescents et les enfants
La distanciation physique consiste à prendre des mesures pour limiter le nombre de personnes avec lesquelles vous et votre famille êtes en contact étroit. C'est essential pour limiter la propagation de laCOVID-19 dans la communauté. Bien qu'être séparé de ses amis et de sa famille puisse être difficile, même pour les adultes, cela peut ressembler à la fin du monde pour les enfants et les adolescents. Les enfants peuvent être plus facilement distancés socialement que les adolescents, qui - pour être franc - repoussent plus loin un besoin d'indépendance croissante.
Le concept de distanciation physique s'applique en dehors de votre domicile. Les personnes avec lesquelles vous vivez n'ont pas besoin de s'éloigner les unes des autres, sauf si elles sont malades ou ont voyagé au cours des 14 derniers jours. La distance physique et la distance émotionnelle ne sont pas les mêmes. La mise à distance sociale fait référence à l'espace physique. Ces recommandations visent à maintenir l'espace physique par rapport aux autres ménages, tout en gardant un lien émotionnel!
Soutien aux personnes âgées
Le médecin chef en santé publique de l’Ontario exhorte fortement les personnes de plus de 70 ans à rester à la maison et à s’isoler. Suivez ces instructions générales sur l’auto-isolement.
Bien que les centres d’activités pour personnes âgées d’Ottawa aient fermé leurs portes pour limiter la propagation de la COVID-19 parmi la population âgée vulnérable, les centres pour personnes âgées et communautaires continuent de coordonner les bénévoles, de planifier les repas et de tendre la main par téléphone.
Ressources disponibles :
Santé mentale et COVID-19
Vérifiez avec vous-même. Il est normal de ne pas se sentir bien. Il est normal que des situations comme celles-ci affectent votre santé mentale.
Pour plus de ressources, veuillez visiter notre page Web sur la santé mentale et COVID-19..
· Les rassurer sur leur sécurité;
· Encouragez-les à poser des questions et à parler de ce qu'ils ressentent;
· Soyez compréhensif – ils peuvent avoir des problèmes de sommeil, être bouleversés et avoir besoin de soins et d'attention supplémentaires;
· N'oubliez pas que les enfants attendent de leurs parents qu'ils se sentent en sécurité et qu'ils sachent comment réagir – rassurez-les et faites-leur savoir que vous vous attaquerez à ce problème ensemble;
· Essayez de respecter les routines et les horaires normaux – permettez-leur de sortir et de jouer sous surveillance. Il ne s'agit pas d'une date de jeu, alors pendant qu'ils sont dehors, rappelez-leur de se tenir à 2 mètres ou 6 pieds des autres;
· Encouragez-les à rester en contact avec leurs amis ou d'autres enfants de leur âge par le biais de chats vidéo ou d'appels téléphoniques supervisés.
La distanciation physique pour les parents, les adolescents et les enfants
La distanciation physique consiste à prendre des mesures pour limiter le nombre de personnes avec lesquelles vous et votre famille êtes en contact étroit. C'est essential pour limiter la propagation de laCOVID-19 dans la communauté. Bien qu'être séparé de ses amis et de sa famille puisse être difficile, même pour les adultes, cela peut ressembler à la fin du monde pour les enfants et les adolescents. Les enfants peuvent être plus facilement distancés socialement que les adolescents, qui - pour être franc - repoussent plus loin un besoin d'indépendance croissante.
Le concept de distanciation physique s'applique en dehors de votre domicile. Les personnes avec lesquelles vous vivez n'ont pas besoin de s'éloigner les unes des autres, sauf si elles sont malades ou ont voyagé au cours des 14 derniers jours. La distance physique et la distance émotionnelle ne sont pas les mêmes. La mise à distance sociale fait référence à l'espace physique. Ces recommandations visent à maintenir l'espace physique par rapport aux autres ménages, tout en gardant un lien émotionnel!
Soutien aux personnes âgées
Le médecin chef en santé publique de l’Ontario exhorte fortement les personnes de plus de 70 ans à rester à la maison et à s’isoler. Suivez ces instructions générales sur l’auto-isolement.
Bien que les centres d’activités pour personnes âgées d’Ottawa aient fermé leurs portes pour limiter la propagation de la COVID-19 parmi la population âgée vulnérable, les centres pour personnes âgées et communautaires continuent de coordonner les bénévoles, de planifier les repas et de tendre la main par téléphone.
Ressources disponibles :
- Santé publique d’Ottawa - Santé mentale et COVID-19
- Le Centre pour personnes âgées Les bon compagnons offre par téléphone des programmes ou des séances d’apprentissage pour les personnes âgées et les adultes ayant une déficience physique :
Santé mentale et COVID-19
Vérifiez avec vous-même. Il est normal de ne pas se sentir bien. Il est normal que des situations comme celles-ci affectent votre santé mentale.
- Si vous êtes en crise, veuillez communiquer avec la Ligne de crise d’Ottawa (24 heures par jour/7 jours par semaine) au 613-722-6914 ou si à l’extérieur d’Ottawa est sans frais au 1-866-996-0991.
- Si vous (ou votre enfant) avez des pensées suicidaires ou vous faites du mal, veuillez composer le 9-1-1.
Pour plus de ressources, veuillez visiter notre page Web sur la santé mentale et COVID-19..
Merci encore une fois pour toutes les actions que vous prenez en tant que communauté - ces actions comptent. Ensemble, nous faisons une différence.
COVID-19 Update April 16, 2020
Ottawa Public Health (OPH) has provided an update on COVID-19 in our city and how it is dealing with the pandemic.
Some detail from today’s OPH update:
Ottawa’s Medical Officer of Health Dr. Vera Etches is urging the public to limit trips outside your home and suggests wearing masks to help reduce the spread of the virus. While OPH’s efforts are working, physical distancing is still extremely important.
Dr. Etches also revealed that hospital emergency rooms are running at half their usual volumes and encourages anyone who feels they need to visit an ER, to do so.
COVID-19 Testing
The list of who should be tested has been expanded.
To see if you meet the criteria:
https://www.ottawapublichealth.ca/en/shared-content/covid-19-testing-criteria.aspx#healthcare
Note: The assessment centre at Brewer Arena has changed its hours. The new hours are 9 a.m. – 3:30 p.m.
Mental Health
Your mental health during this situation is very important. It is natural to feel stressed, so Ottawa Public Health has put together a video on positive coping strategies.
You can find the video here:
English: https://youtu.be/FMG3xaecN9Y
French: https://youtu.be/7YcDHjUCxJc
In response to the COVID-19 situation, the Walk-in Counselling Clinic is offering phone and video counselling services. For more information: https://walkincounselling.com/
Recreation programs and memberships
Have questions about reimbursements for cancelled bookings, recreation programs, memberships and more due to #COVID19?
Find out everything you need to know:
https://ottawa.ca/en/recreation-and-parks/recreation-programs/covid-19-cancellation-credits-and-refunds
As a reminder, my office is open, and we are here to help. You can email me at allan.hubley@ottawa.ca or call our main line 613-580-2752 and leave a message.
Ottawa Public Health (OPH) has provided an update on COVID-19 in our city and how it is dealing with the pandemic.
Some detail from today’s OPH update:
Ottawa’s Medical Officer of Health Dr. Vera Etches is urging the public to limit trips outside your home and suggests wearing masks to help reduce the spread of the virus. While OPH’s efforts are working, physical distancing is still extremely important.
Dr. Etches also revealed that hospital emergency rooms are running at half their usual volumes and encourages anyone who feels they need to visit an ER, to do so.
COVID-19 Testing
The list of who should be tested has been expanded.
To see if you meet the criteria:
https://www.ottawapublichealth.ca/en/shared-content/covid-19-testing-criteria.aspx#healthcare
Note: The assessment centre at Brewer Arena has changed its hours. The new hours are 9 a.m. – 3:30 p.m.
Mental Health
Your mental health during this situation is very important. It is natural to feel stressed, so Ottawa Public Health has put together a video on positive coping strategies.
You can find the video here:
English: https://youtu.be/FMG3xaecN9Y
French: https://youtu.be/7YcDHjUCxJc
In response to the COVID-19 situation, the Walk-in Counselling Clinic is offering phone and video counselling services. For more information: https://walkincounselling.com/
Recreation programs and memberships
Have questions about reimbursements for cancelled bookings, recreation programs, memberships and more due to #COVID19?
Find out everything you need to know:
https://ottawa.ca/en/recreation-and-parks/recreation-programs/covid-19-cancellation-credits-and-refunds
As a reminder, my office is open, and we are here to help. You can email me at allan.hubley@ottawa.ca or call our main line 613-580-2752 and leave a message.
COVID-19 Update April 15, 2020
I hope you are all keeping safe during these very difficult times. As a reminder, my office is open, and we are here to help. You can email me at allan.hubley@ottawa.ca or call our main line 613-580-2752 and leave a message.
Ottawa Public Health
As you are aware, Ottawa Public Health (OPH) continues to work round the clock to provide up to date, accurate information for residents. Please find below links to updated information on a variety of topics. Please visit www.OttawaPublicHealth.ca for more Covid-19 updates and information.
The latest information on research and cases can be found here:
English: Perceptions and practices in Ottawa during the COVID 19 response
French: Perceptions et pratiques à Ottawa pendant la réponse à la COVID-19
The latest statement from Dr. Brent Moloughney and Dr. Andrew can be found here:
English: Special Statement
French: Déclaration spéciale
Tips for taking care of your mental health:
English: https://youtu.be/FMG3xaecN9Y
French: https://youtu.be/7YcDHjUCxJc
Environmental Cleaning and Disinfection in Child Care Centres
English: Infection Prevention and Control in Child Care Centres
French : Mesures de prévention et contrôle des infections dans un service de garde d'enfants
Tips for staying active during COVID-19:
English: OttawaPublicHealth.ca/ActiveDuringCOVID19
French: SantePubliqueOttawa.ca/ActifPendantCOVID19
Western Ottawa Community Resource Centre continues to provide the following supports to our vulnerable, isolated community members living in the former cities of Kanata and Nepean and the former townships of Goulbourn and West Carleton:
Chrysalis House, our shelter for self-identified women (over 16) and their dependents who are experiencing violence in the home and need to leave to keep safe from violence or abuse.
Chrysalis House offers a crisis phone line 24 hours/day at 613-591-5901
_________________
Call Western Ottawa Community Resource Centre at 613-591-3686
Visit us at
www.wocrc.ca
www.facebook.com/WOCRC.CRCOO/
twitter.com/WOCRC_CRCOO
Email us at info@wocrc.ca
Garbage pick up
Waste collection is delayed by one day this week due Monday's holiday.
Support Local
Today, and every Wednesday going forward is #NationalTakeoutDay ! Help support local businesses by ordering dinner from your favourite restaurant tonight.
I hope you are all keeping safe during these very difficult times. As a reminder, my office is open, and we are here to help. You can email me at allan.hubley@ottawa.ca or call our main line 613-580-2752 and leave a message.
Ottawa Public Health
As you are aware, Ottawa Public Health (OPH) continues to work round the clock to provide up to date, accurate information for residents. Please find below links to updated information on a variety of topics. Please visit www.OttawaPublicHealth.ca for more Covid-19 updates and information.
The latest information on research and cases can be found here:
English: Perceptions and practices in Ottawa during the COVID 19 response
French: Perceptions et pratiques à Ottawa pendant la réponse à la COVID-19
The latest statement from Dr. Brent Moloughney and Dr. Andrew can be found here:
English: Special Statement
French: Déclaration spéciale
Tips for taking care of your mental health:
English: https://youtu.be/FMG3xaecN9Y
French: https://youtu.be/7YcDHjUCxJc
Environmental Cleaning and Disinfection in Child Care Centres
English: Infection Prevention and Control in Child Care Centres
French : Mesures de prévention et contrôle des infections dans un service de garde d'enfants
Tips for staying active during COVID-19:
English: OttawaPublicHealth.ca/ActiveDuringCOVID19
French: SantePubliqueOttawa.ca/ActifPendantCOVID19
Western Ottawa Community Resource Centre continues to provide the following supports to our vulnerable, isolated community members living in the former cities of Kanata and Nepean and the former townships of Goulbourn and West Carleton:
- Telephone based crisis intervention
- Telephone based crisis counseling
- Telephone based counseling for women experiencing gender-based violence
- Telephone based regular check-ins
- Telephone support with navigating systems
- Food/Supplies deliveries
- Medically necessary transportation
- Virtual programming and services
- Online resources
Chrysalis House, our shelter for self-identified women (over 16) and their dependents who are experiencing violence in the home and need to leave to keep safe from violence or abuse.
Chrysalis House offers a crisis phone line 24 hours/day at 613-591-5901
_________________
Call Western Ottawa Community Resource Centre at 613-591-3686
Visit us at
www.wocrc.ca
www.facebook.com/WOCRC.CRCOO/
twitter.com/WOCRC_CRCOO
Email us at info@wocrc.ca
Garbage pick up
Waste collection is delayed by one day this week due Monday's holiday.
Support Local
Today, and every Wednesday going forward is #NationalTakeoutDay ! Help support local businesses by ordering dinner from your favourite restaurant tonight.
April 9, 2020
City will close vehicular access and parking lots to three closed popular park destinations
Ottawa – Effective Friday, April 10, the City will close vehicular access and parking lots to three of its parks that are currently closed but continue to be popular destinations for residents – Britannia Park, Mooney’s Bay and Petrie Island.
These measures are in place to further support the City park closures and provincial gathering restrictions put in place to prevent the spread of the COVID-19 virus.
The access closures and restrictions include:
Britannia Park
Mooney’s Bay
Petrie Island
The park closures for these three parks remain the same as other City parks. Walking through a park to reach your destination or for exercise is permitted, provided you do not linger or gather with others, play or undertake any other activity. Be sure you practice physical distancing by keeping two metres from other people who may be walking or jogging directly through the park.
For up-to-date information on the COVID-19 pandemic in Ottawa, visit ottawa.ca/covid19 or call 3-1-1 (TTY: 613-580-9656). You can also connect with us through Facebook, Twitter and Instagram.
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Le 9 avril 2020
La Ville bloque l’accès et ferme les stationnements de trois parcs fermés encore très fréquentés
Ottawa – À compter du vendredi 10 avril, la Ville bloquera l'accès aux véhicules et fermera les stationnements de trois de ses parcs qui sont actuellement fermés, mais qui continuent d'être des destinations populaires pour les résidents d’Ottawa, soit le parc Britannia, le parc Mooney's Bay et l’île Petrie.
Ces mesures ont été adoptées pour appuyer davantage les fermetures des parcs municipaux et les restrictions provinciales liées aux rassemblements qui ont été mises en place pour freiner la propagation de la COVID-19.
Les fermetures et les restrictions d'accès comprennent :
Le parc Britannia
Le parc Mooney’s Bay
L’île Petrie
Les fermetures de ces trois parcs correspondent à celles des autres parcs municipaux. Il est permis de se promener dans un parc pour atteindre sa destination ou pour faire de l'exercice, à condition de ne pas s'attarder ou se rassembler avec d'autres personnes, de ne pas jouer ou d'entreprendre toute autre activité. Veuillez respecter les mesures de distanciation physique en vous tenant à deux mètres des autres personnes qui pourraient marcher ou faire du jogging dans le parc.
Pour obtenir des informations actualisées sur la pandémie de COVID-19 à Ottawa, consultez la page ottawa.ca/fr/covid19 ou composez le 3-1-1 (ATS : 613-580-9656). Vous pouvez également communiquer avec nous sur Facebook, Twitter et Instagram.
City will close vehicular access and parking lots to three closed popular park destinations
Ottawa – Effective Friday, April 10, the City will close vehicular access and parking lots to three of its parks that are currently closed but continue to be popular destinations for residents – Britannia Park, Mooney’s Bay and Petrie Island.
These measures are in place to further support the City park closures and provincial gathering restrictions put in place to prevent the spread of the COVID-19 virus.
The access closures and restrictions include:
Britannia Park
- Main entrance at Greenview and Carling avenues: The northbound lane of Greenview Avenue, off Carling Avenue, will be blocked and restricted to local traffic only.
- Greenview Avenue, south of Don Street: Access to Greenview Avenue, south of Don Street, will blocked and closed to all traffic.
Mooney’s Bay
- Main entrance at the intersection of Riverside Drive and Ridgewood Avenue: The vehicle entrance leading to the Mooney’s Bay parking lot will be blocked and closed to all traffic. The turning and merge lanes on the west side of Riverside Drive will have traffic barrels to divert traffic away from the blocked entrance.
Petrie Island
- Trim Road and Jeanne d’Arc Boulevard intersection: Trim Road, north of the Jeanne d’Arc Boulevard intersection, will be closed to all traffic.
The park closures for these three parks remain the same as other City parks. Walking through a park to reach your destination or for exercise is permitted, provided you do not linger or gather with others, play or undertake any other activity. Be sure you practice physical distancing by keeping two metres from other people who may be walking or jogging directly through the park.
For up-to-date information on the COVID-19 pandemic in Ottawa, visit ottawa.ca/covid19 or call 3-1-1 (TTY: 613-580-9656). You can also connect with us through Facebook, Twitter and Instagram.
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Le 9 avril 2020
La Ville bloque l’accès et ferme les stationnements de trois parcs fermés encore très fréquentés
Ottawa – À compter du vendredi 10 avril, la Ville bloquera l'accès aux véhicules et fermera les stationnements de trois de ses parcs qui sont actuellement fermés, mais qui continuent d'être des destinations populaires pour les résidents d’Ottawa, soit le parc Britannia, le parc Mooney's Bay et l’île Petrie.
Ces mesures ont été adoptées pour appuyer davantage les fermetures des parcs municipaux et les restrictions provinciales liées aux rassemblements qui ont été mises en place pour freiner la propagation de la COVID-19.
Les fermetures et les restrictions d'accès comprennent :
Le parc Britannia
- Entrée principale à l’intersection des avenues Greenview et Carling – la voie en direction nord de l'avenue Greenview, à la sortie de l'avenue Carling, sera bloquée et limitée à la circulation locale.
- Avenue Greenview, au sud de la rue Don – l'accès à l'avenue Greenview, au sud de la rue Don, sera bloqué et fermé à la circulation.
Le parc Mooney’s Bay
- Entrée principale à l'intersection de la promenade Riverside et de l’avenue Ridgewood – l’entrée des véhicules menant au stationnement du parc Mooney's Bay sera bloquée et fermée à la circulation. Des balises seront placées sur les voies de virage et d’insertion situées à l’ouest de la promenade Riverside pour que les véhicules ne puissent pas se diriger vers l'entrée bloquée.
L’île Petrie
- Intersection du chemin Trim et du boulevard Jeanne d'Arc – le chemin Trim sera fermé à la circulation, au nord de l'intersection.
Les fermetures de ces trois parcs correspondent à celles des autres parcs municipaux. Il est permis de se promener dans un parc pour atteindre sa destination ou pour faire de l'exercice, à condition de ne pas s'attarder ou se rassembler avec d'autres personnes, de ne pas jouer ou d'entreprendre toute autre activité. Veuillez respecter les mesures de distanciation physique en vous tenant à deux mètres des autres personnes qui pourraient marcher ou faire du jogging dans le parc.
Pour obtenir des informations actualisées sur la pandémie de COVID-19 à Ottawa, consultez la page ottawa.ca/fr/covid19 ou composez le 3-1-1 (ATS : 613-580-9656). Vous pouvez également communiquer avec nous sur Facebook, Twitter et Instagram.
April 8th, 2020
Western Ottawa Community Resource Centre continues to provide the following supports to our vulnerable, isolated community members living in the former cities of Kanata and Nepean and the former townships of Goulbourn and West Carleton:
Chrysalis House, our shelter for self-identified women (over 16) and their dependents who are experiencing violence in the home and need to leave to keep safe from violence or abuse.
Chrysalis House offers a crisis phone line 24 hours/day at 613-591-5901
______________________________________________________________________________
Call Western Ottawa Community Resource Centre at 613-591-3686
Visit us at
www.wocrc.ca
www.facebook.com/WOCRC.CRCOO/
twitter.com/WOCRC_CRCOO
Email us at info@wocrc.ca
Specific COVID 19 response - WOCRC services
Orders must be in, directly to 613-591-3686 x 336 by Friday at 12:00 pm for delivery the following week. This service is available to any vulnerable, isolated community members (no age restrictions). Priority will be given to community members living in West Carleton. Delivery will be limited to 30 households/week. Payment will be made directly to the store for the grocery order; subsidies are available
Requests must be in on Mondays by 12:00pm
This service is available to any vulnerable, isolated community members (no age restrictions)
This service is available to any vulnerable, isolated community members
Sign up for the EarlyON C+FC mail list at https://mailchi.mp/74e4ca8b66ca/wocrc
Visit the EarlyON C+FC Pinterest page at https://www.pinterest.ca/earlyonwocrc/
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Important links
What you need to know to help you and your family stay healthy
https://files.ontario.ca/moh-coronavirus-pec-poster-en-2020-03-09.pdf
Ottawa Public Health
https://www.ottawapublichealth.ca/en/public-health-topics/novel-coronavirus.aspx?utm_source=OPH&utm_medium=Home_Page_Banner&utm_campaign=Coronavirus&utm_content=Home_Page_Banner_OPH
Province of Ontario
https://www.ontario.ca/page/2019-novel-coronavirus
Canada
https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html
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Useful resources
General Information
Physical and Mental Health Supports
Télésanté Ontario est un service téléphonique, gratuit et confidentiel, que vous pouvez appeler pour obtenir des conseils ou des renseignements médicaux. Une infirmière ou un infirmier autorisé vous répondra 24 heures sur 24, 7 jours sur 7: 1-866-797-0000
Victims of violence and abuse
Older adults, adults with disabilities and their caregivers
Our Dementia Care Coach Support line is open Monday-Thursday 8:30am-8:00pm and Friday 8:30am-4:00pm.
To register for our weekly bulletin sign up here: https://dementiahelp.ca/resources/news/
Food Security
- denotes a revision/addition from earlier version of this document
Western Ottawa Community Resource Centre continues to provide the following supports to our vulnerable, isolated community members living in the former cities of Kanata and Nepean and the former townships of Goulbourn and West Carleton:
- Telephone based crisis intervention
- Telephone based crisis counseling
- Telephone based counseling for women experiencing gender based violence
- Telephone based regular check-ins
- Telephone support with navigating systems
- Food/Supplies deliveries
- Medically necessary transportation
- Virtual programming and services
- Online resources
Chrysalis House, our shelter for self-identified women (over 16) and their dependents who are experiencing violence in the home and need to leave to keep safe from violence or abuse.
Chrysalis House offers a crisis phone line 24 hours/day at 613-591-5901
______________________________________________________________________________
Call Western Ottawa Community Resource Centre at 613-591-3686
Visit us at
www.wocrc.ca
www.facebook.com/WOCRC.CRCOO/
twitter.com/WOCRC_CRCOO
Email us at info@wocrc.ca
Specific COVID 19 response - WOCRC services
- Frozen Meal delivery twice per week (Monday and Wednesday) – Call us at 613-591-3686 x 333 or use Caredove https://www.caredove.com/champlaincss
- Grocery order delivery, twice per week (Tuesday and Thursday)
Orders must be in, directly to 613-591-3686 x 336 by Friday at 12:00 pm for delivery the following week. This service is available to any vulnerable, isolated community members (no age restrictions). Priority will be given to community members living in West Carleton. Delivery will be limited to 30 households/week. Payment will be made directly to the store for the grocery order; subsidies are available
- Gift card (food and gas) delivery twice per week (Wednesday and Friday)
Requests must be in on Mondays by 12:00pm
This service is available to any vulnerable, isolated community members (no age restrictions)
- * Virtual (video and phone) counselling and crisis intervention is available through our Counseling Services team. Services are available until 7:30pm every Wednesday.
This service is available to any vulnerable, isolated community members
- Online groups for youth - ZONE, ZONE+ and Queerios–
- Virtual programming available through our EarlyON Child and Family Centre
Sign up for the EarlyON C+FC mail list at https://mailchi.mp/74e4ca8b66ca/wocrc
Visit the EarlyON C+FC Pinterest page at https://www.pinterest.ca/earlyonwocrc/
- Virtual Caregiver Support available for individuals caring for someone living with dementia
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Important links
What you need to know to help you and your family stay healthy
https://files.ontario.ca/moh-coronavirus-pec-poster-en-2020-03-09.pdf
Ottawa Public Health
https://www.ottawapublichealth.ca/en/public-health-topics/novel-coronavirus.aspx?utm_source=OPH&utm_medium=Home_Page_Banner&utm_campaign=Coronavirus&utm_content=Home_Page_Banner_OPH
Province of Ontario
https://www.ontario.ca/page/2019-novel-coronavirus
Canada
https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html
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Useful resources
General Information
- Ontario 211 is a free helpline that connects you to community and social services in your area, 24 hours a day, 365 days a year, in 150 different languages Dial 211 on your phone or https://211ontario.ca
- Dial 311 for all City of Ottawa services . https://ottawa.ca/en/3-1-1
- If people or companies are wishing to donate, or if community members are looking for some specific items, please email donations@ottawa.ca.
Physical and Mental Health Supports
- Kids Help Phone – 24 hours a day, 365 days/year, offering professional counselling, information and referrals and volunteer-led, text-based support to young people in both English and French. Connect by phone, text, mobile app or through our website 1-800-668-6868 https://kidshelpphone.ca/
- The Good Companions Centre has scaled up their Seniors Centre Without Walls: https://thegoodcompanions.ca/programs-services/seniors-centre-without-walls/
- A Friendly Voice https://www.afriendlyvoice.ca/ which is a comfort line specifically for seniors.
- The Distress Centre of Ottawa and region, your local connection to mental health support and resources 24 hours/day, 365 days /year https://www.dcottawa.on.ca/ or Distress 613-238-3311 Crisis 613-722-6914 or 1-866-996-0991
- * Tel-Aide offrons un service d’écoute téléphonique en français aux personnes qui ont besoin d’une oreille, qui nécessitent du soutien ou de références. 1-800-567-9699 http://www.telaide.org/en/
- For dental emergencies during this time, the Ottawa Dental Society Emergency Services will be coordinating a voluntary referral service; please call (613) 523-4185. For recipients of Ontario Works, please contact Merivale Dental Clinic at 613-580-9631
- * Telehealth Ontario is a free, confidential service you can call to get health advice or information. A registered nurse will take your call 24 hours a day, seven days a week.
Télésanté Ontario est un service téléphonique, gratuit et confidentiel, que vous pouvez appeler pour obtenir des conseils ou des renseignements médicaux. Une infirmière ou un infirmier autorisé vous répondra 24 heures sur 24, 7 jours sur 7: 1-866-797-0000
Victims of violence and abuse
- Click here for Services for Survivors of Violence During the COVID-19 Pandemic. This list will be updated frequently with changes to services and response in the sector as things unfold.
- * FEM’AIDE, offre aux femmes d’expression française aux prises avec la violence sexiste, du soutien, des renseignments et de l’aiguillage vers les services appropriés dans leur collectivité, 24 heures par jour, sept jours par semaine. Fem’aide peut également repondre aux demandes de renseignments faites par les proches des femmes victims de violence 1 800 268-7568 ou http://femaide.ca/
- * Elder Abuse Response and Referral Service provides intake, information, consultation, referral, and support services for seniors at-risk or who are in an abusive situation.
Older adults, adults with disabilities and their caregivers
- Online referral site specific to COVID 19 response for Community Support Services across Eastern Ontario http://communitysupport.covidresponse.ca/
- The Dementia Society of Ottawa and Renfrew County is committed more than ever to our vision that no one should face dementia alone, and will continue to support people living with dementia and their caregivers during this unique and challenging time.
- Caredove (very easy): https://www.caredove.com/dementiasociety
- Website (no health card needed):
Our Dementia Care Coach Support line is open Monday-Thursday 8:30am-8:00pm and Friday 8:30am-4:00pm.
- Ottawa: 613-523-4004
- Renfrew County: 888-411-2067
To register for our weekly bulletin sign up here: https://dementiahelp.ca/resources/news/
- * Ontario Caregiver Helpline provides caregivers with a one-stop resource for information and support. 1-833-416-2273 (CARE)
Food Security
- Mosques around the City are providing delivery of food, medication or other essential items, and a friendly person to talk to. Contact: Malika Nouh at 819.576.4966 or Lubna Syed at 613.255.0870.
- Areas Food Cupboards
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